Computer Support Associate I

1 month ago

East Moline, United States Viva USA, Inc. Full time

Title:   Computer Support Associate I - Infrastructure - 3rd Shift - (10 pm to 6:30 am) - Onsite

Mandatory skills:

Hardware, software, server, network,

ServiceNow, service records,

Customer satisfaction, customer information,

Desktop hardware, software troubleshooting, printer hardware management, smart hands support,

Computer deployments, asset lifecycle management, e mail communications, administration requests,

Printer toner, imaging computers, equipment maintenance, ordering supplies, Asset Center, KB articles,

Contact lists, process logs, problem incidence reports, ship orders, inventory, supplies, data supporting process, data records, data operations

Description:

Infrastructure Engineer

Computer Support Associate

Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.

Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES:

Management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.

Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

Specific Position Requirements

To provide onsite deskside Tier 2 support performing the following duties

Job Duties:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES:

Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts.

Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

Responsible for effective e-mail communications and ability to create and maintain basic documents/records:

TYPICAL EXAMPLES:

Contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests

Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES:

Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

Knowledge of computing and networking concepts and fundamentals

Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

Knowledge of computer security policies and a general overall knowledge of computer security concepts.

1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Additional Information:

This is 100% onsite

3RD SHIFT OPENING (10 pm to 6:30 am) with minimal overtime

Some travel between local facilities as needed may be required. Weekly or less frequency within 10 miles. Will drive a Gator while in the factory after completing training.

Candidates should have some flexibility to accommodate shift rotations

Metatarsals are required on the first day

Business casual dress code.

driving required.

Cross border work is not permitted for this role.

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