Fleet Technology Specialist

3 weeks ago

Mokena, United States Ozinga Bros., Inc. Full time
Overview

Summary:

 The Mobile Device Technician will aid in the implementation and support of the various mobile devices used in our fleet. This position will provide Level 1 support for all mobile technologies at Ozinga. The Mobile Device Technician will coordinate work with others within Ozinga’s IT Department to ensure all mobile devices are working correctly throughout the organization. This position will be a liaison between the numerous vendors and our internal teams.


Principal Duties and Responsibilities:


Information Technology Responsibilities:

Provide hardware and software troubleshooting for all mobile devices
Work with vendors to ensure devices are provisioned correctly and all documentation is maintained
Coordinate procurement of mobile devices and work with Telecom Analyst to ensure all standards and processes are followed
Provide setup and support to users on mobile devices including, but not limited to Apple and Android devices
Assist in creating, maintaining and rollout procedures and standards for all systems we install
Work with the team to create documentation for the systems
Keep current with emerging technologies and how they can benefit our environment
Coordinate service with outside vendors and mechanics
Provide ad-hoc support as required
Document work within Autotask and build support knowledgebase
Provide training to fleet mechanics on installation and troubleshooting of system
Ability to work with various MDM solutions such as Sure lock or MaaS360
Create ‘How To’ training material via documentation
Maintain accurate inventory or all mobile devices and where they are deployed
Work with vendors to test new hardware and features as necessary
Assist with general phone support overflow on the Helpdesk line as needed


Customer Satisfaction Responsibilities:

Provide communication to company whenever there are major issues/outages
Required to maintain excellent customer rapport
Maintain excellent communication with users, staff and management on deadlines and status
Deliver, configure, install and integrate all solutions, to the user’s satisfaction according to the project plan
Coordinate plan with key Business Area Managers to ensure successful completion and customer satisfaction
Provide project wrap up meetings with business areas to ensure satisfaction and look for opportunities to further enhance the relationship
Follow through with business areas to ensure all expectations have been met.
Deliver Quality to the users


Time Management Responsibilities:

Analysis and management of direct reports time
Timely preparation of monthly status reports
Utilize time efficiently, maintain costs by reducing overtime whenever possible and avoid “Over Committing”


Global Responsibilities:

Regular attendance and physical presence at work is an essential function of this position
This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs


Qualifications:


Education/Specialized Knowledge/Professional Certifications:

High School Diploma or equivalent required
Bachelor’s degree preferred


Experience:

Expert knowledge of Samsung, Apple, Android and iOS technologies
Experience supporting GPS devices, installation of mobile solutions in vehicles and mobile device management solutions like Sure lock and MaaS360.
Prior experience working with help desk solutions like Autotask


Skills/Abilities:

Proficiencies with the Microsoft suite of products
Hardware trouble shooting
Excellent verbal and written communication skills
Be detail oriented, self-motivated, and be a team player
Candidates must be able to work in a fast-paced environment


Working Conditions:

Operates in both a professional office environment as well as an outdoor environment
Occasionally exposed to moving mechanical parts, dust, dirt and outside weather conditions
Routine usage of standard office equipment such as computers, phones, photocopiers and filing cabinets

Physical Requirements:

Regularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.

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