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Help Desk Technician

1 month ago


Atlanta, United States Opus Ing Full time

Job Title: Help Desk Technician

Location: Albuquerque NM 87122- Hybrid (99% Remote)

Duration: 06 months contract

Pay rate : $41/hr on w2

Software- Microsoft Windows, Virus and Malware products, Remote troubleshooting

Note:

  1. Candidate will need to be local to Albuquerque NM, however this role can be 99% remote
  2. Associate degree is a Minimum Requirement for this role

Job Description:

This role will work with senior managers and executive sponsors to initiate and lead data management projects and programs supporting strategic business in Global Workplace Solutions (GWS). This is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will collaborate with a cross-functional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.

The purpose of this position is to provide complex research, system data management/analysis, reporting, and coordination of data for client outsourcing programs.

Provides level I and II end-user support for software and hardware issues.

o Oversees the daily operations of the local area network.

o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

o Troubleshoots Desktop Virus and malware issues

o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

o Provides recommendations of program changes to correct software problems.

o May provide informal assistance such as technical guidance and/or training to coworkers.

o May coordinate work and assign tasks.