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Help Desk Support Specialist

2 months ago


Atlanta, Georgia, United States Motion Recruitment Full time

About the Role

Motion Recruitment is seeking a skilled Help Desk Engineer to join our team in a full-time capacity. As a Help Desk Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities

  • Provide technical support and troubleshooting services to clients via phone and email
  • Diagnose and resolve technical issues with hardware and software
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base

Requirements

  • 1-2 years of experience in a help desk or technical support role
  • Strong knowledge of Windows 11 and Android troubleshooting
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications

  • Bi-lingual in Spanish and English
  • Problem-solving and critical thinking skills
  • Ability to commute to our office

What We Offer

  • Full-time employment with a competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment