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Help Desk Support Specialist
2 months ago
About the Role
Motion Recruitment is seeking a skilled Help Desk Engineer to join our team in a full-time capacity. As a Help Desk Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities
- Provide technical support and troubleshooting services to clients via phone and email
- Diagnose and resolve technical issues with hardware and software
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
Requirements
- 1-2 years of experience in a help desk or technical support role
- Strong knowledge of Windows 11 and Android troubleshooting
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
- Bi-lingual in Spanish and English
- Problem-solving and critical thinking skills
- Ability to commute to our office
What We Offer
- Full-time employment with a competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment