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Credit and Collections Analyst

3 months ago

Knoxville, United States Rose International Full time

Description:

Monitor accounts receivable and identify overdue accounts.

Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.

Document daily collections activity by creating and maintaining notes and follow-up tasks within Oracle collections module.

Research account disputes and billing discrepancies.

Perform account/payment reconciliations and coordinate with cash applications team to ensure proper applications.

Identify delinquent accounts that will potentially require external collection efforts.

Upload AR invoices to customer portals.

Provide customers with reporting such as statements, aging or other miscellaneous reporting requests.

Coordinate documentation of customer refunds.

Request customer tax exemption documentation and upload for tax team review.

Build strong communication with both internal departments and external customers.

Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.

Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers’ payment history.

Monitor outstanding aged receivables for applicable accounts.

Work closely with multiple internal departments to ensure awareness of any actions and/or problems affecting customer accounts.

Performs other related duties as needed.

Required Skills:

College degree in accounting or related subject preferred; HS Diploma or GED required.

Minimum 1+ years’ experience in credit, collections and accounts receivable.

Strong communication and interpersonal skills (verbal, written and listening).

Experience in process improvement and a focus on digitization/automation.

Flexibility and ability to pivot tasks based on business needs.

Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)

Strong attention to detail and enjoy problem solving.

Enjoy working in a fast-paced environment and able to pivot tasks based on business needs.

Corporate ERP systems, Oracle a plus.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).