Collections Specialist

5 days ago


Knoxville, Tennessee, United States OneMain Financial Full time
About the Role

We are seeking a highly motivated and customer-focused Collections Specialist to join our team at OneMain Financial. As a Collections Specialist, you will play a critical role in helping our customers achieve financial stability and success.

Key Responsibilities
  • Assist customers with all financial servicing needs through both inbound and outbound contact, providing consultative solutions for repayment of loans and improving their financial outlook.
  • Work cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day.
  • Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures, including compliance with FDCPA and state regulations.
  • Maintain and note all appropriate information and documentation on customer and account status.
  • Collaborate with internal teams to ensure seamless communication and effective customer service.
Requirements
  • High School Diploma or GED
  • Proficiency in utilizing multiple tools/systems simultaneously
  • Skilled at achieving and exceeding goals
  • Preferred: Experience working in customer service, collections, or call center environments
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About OneMain Financial

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We provide a comprehensive suite of personal loans, credit cards, and other products to help people borrow better and work toward a brighter future.

At OneMain Financial, we value our employees and offer a range of benefits, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, paid time off, and more.



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