Debt Recovery Specialist

1 month ago

Knoxville, Tennessee, United States Knoxville TVA Employees Credit Union Full time
About the Role

We are seeking a highly skilled and motivated Collections Officer I to join our team at Knoxville TVA Employees Credit Union. As a Collections Officer, you will play a critical role in helping our members grow financially by ensuring timely payments and resolving delinquent accounts.

Key Responsibilities
  • Monitor payments for late and/or delinquency status, and follow up on delinquent and overdue accounts through phone calls and/or letters.
  • Collect on multiple delinquent accounts and communicate a sense of urgency to the debtor to pay the delinquent loan up to date.
  • Order appropriate collection letters according to department guidelines.
  • Understand and appropriately apply the Fair Debt Collection Practice Act in all account communication.
  • Recommend accounts for extensions and workout/consolidation loans and assist with negotiation and presentations for approval.
  • Perform basic skip tracing techniques.
  • Maintain an understanding of Credit Union utilized systems, including but not limited to collection payment, payment and insurance vendor systems.
  • Follow all Credit Union policies, procedures, and regulations.
  • Represent the Credit Union in a professional manner, including but not limited to appearance, behavior, and performance.
  • Maintain regular and predictable attendance.
  • Work cooperatively with others.
Requirements
  • High school graduate or general education degree.
  • Minimum of one year collection or credit union experience required. Experience collecting on multiple loan products strongly preferred.
What We Offer
  • Competitive pay, including a starting range of $20.50, depending on work experience.
  • Employer-paid health and dental insurance monthly premiums.
  • Accrual of paid PTO Leave.
  • Employer-matched 401k, 50% match up to 6% of employee contributions.
  • Employer-paid Group Life Insurance and Long-Term Disability benefits.
  • Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals.
  • Paid Holidays and Paid Training.
  • Potential pay increases through additional training opportunities.
  • Opportunity to earn incentive pay.
About Us

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and serve more than 264,000 Members.

We help Members grow financially by offering a variety of accounts, including checking, savings, and investments. We also offer competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans, and credit cards.

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