Collections Specialist

2 weeks ago


Knoxville, Tennessee, United States OneMain Financial Full time
About the Role

We are seeking a highly motivated and customer-focused Collections Specialist to join our team at OneMain Financial. As a Collections Specialist, you will play a critical role in working with our customers to resolve account matters and improve their financial outlook.

Key Responsibilities
  • Assist customers with all financial servicing needs through both inbound and outbound contact, providing consultative solutions for repayment of loans and improving their financial situation.
  • Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures, including compliance with the Fair Debt Collection Practices Act and state regulations.
  • Maintain and note all appropriate information and documentation on customer and account status.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements
  • High School Diploma or GED.
  • Proficiency in utilizing multiple tools and systems simultaneously.
  • Skilled at achieving and exceeding goals.
  • Preferred: Experience working in customer service, collections, or call center environments, as well as bilingual skills in Spanish.
What We Offer
  • A comprehensive benefits package, including health and wellbeing options, 401(k) matching, and tuition reimbursement.
  • A dynamic and supportive work environment, with opportunities for career growth and development.
  • A competitive salary and bonus structure, with opportunities for advancement.
About OneMain Financial

OneMain Financial is a leading provider of nonprime consumer credit and is dedicated to improving the financial well-being of hardworking Americans. We offer a range of personal loans, credit cards, and other financial products that help people borrow better and work towards a brighter financial future.



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