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Program Manager

2 months ago


Richmond, United States Rose International Full time

•**Only qualified Program Manager candidates located within the State of VA are to be considered due to the position requiring an onsite presence***

Qualifications:

Leadership skills that positively influence and motivate others

Strong ability to organize, motivate, communicate, and listen to a team

Ability to manage and mentor a tiered team of remote workers

Experience utilizing service request software

Experience in IT Desktop Support and/or as an IT Business Analyst

Skill in providing exemplary customer service

Knowledge of IT application development, processes and how they operate in a desktop environment

Knowledge of IT concepts and trends, as well as systems development design and enhancements

Ability to communicate effectively orally and in writing with internal and external customers

Ability to analyze business needs, gather and analyze data and communicate solutions to customers

Knowledge in IT coding and testing. Skill in the use of troubleshooting tools and managing and administering desktop solutions

Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System

Responsibilities:

Provide expert level support services to employees for hardware and software needs

Implement service improvements to support field

Complete incident resolution at the highest levels of customer service

Standardize help request processes and approaches

Manage broadcasts and communications statewide regarding IT actions from Client that effect employees

Monitor Support Hub Queues for completion and dispositioning to other program areas

Explore opportunities for process improvement

Create and manage relationships with internal/external customers and vendors

Assist in developing goals and objectives, then identify, measure, evaluate and report appropriate metrics for the team and individual team members

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).