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Program Manager

3 months ago

Richmond, United States ARK Solutions, Inc. Full time

Position : Program Manager

9-12 months Contract

Richmond, VA (Onsite)


Job Description:

Seeking a consultant program manager who will be responsible for managing day-to-day operational functions for the design program.

Provide leadership and guidance to a team that ensures efficient and effective technology initiatives are delivered to users.

Ensure programs and projects are conducted in alignment with technology strategy. Supervise staff in delivering one or more specific ITD functions within a single IT Portfolio. ITD functions include but are not limited to: Project Management, Customer Relationship Management, Data Management, BI & Reporting, Enterprise and Solution Architecture, Application Development, Maintenance and Throughput, Security, Governance and Compliance, Service Desk, Incident, Release, Transition and Change Management, Asset Management, IT Operations, Availability and Capacity Management.

Responsibilities:

Oversee Initiatives

Oversee Information Technology initiatives for assigned program. Assign resources to project teams to complete deliverables.

IT Policy Compliance

Ensure compliance with policies, standards and guidelines governing IT computer systems.

Program Maintenance

Oversee work and staff in assigned program to ensure consistent process and quality standards are implemented.

Execute Program

Supervise staff supporting assigned ITD function(s). Responsibilities include supervision of staff in execution of day-to-day processes tied to the specific ITD function. Perform managerial and technical work ranging from simple to moderate difficulty. Interact with peer supervisors and the IT Portfolio Managers to meet customer needs.

Manage Programs and Projects

Plan, oversee and implement delivery of technology projects or services. Oversee staff assignments and priorities. Develop training plans for team members. Develop and implement procedures, processes and best practices. Provide strategic planning for program areas and recommend new technologies.

Strategic Management

Work with peers and subordinates to define strategic direction for assigned technology program. Evaluate tools and prioritize work efforts with stakeholders from ITD and business units.

Business Process Improvement

Identify business processes that may be improved with technology solutions. Create processes and tools to facilitate increased efficiencies.

Reporting

Provide status reports on project plans, timelines, schedules and progress updates. Participate in strategic planning for programs, projects or systems.

Ensure Compliance

Provide compliance management and ensure that staff comply with required DHRM, and ITD policies, processes and procedures.

Improve Processes

Responsible for tracking operational metrics on assigned ITD functions. Apply those metrics to identify and improve function specific processes.

Required skills for job:

Ability to supervise technical staff and programs.

Ability to supervise and coordinate multiple projects and teams of a complex and technical nature.

Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings.

Skill in the use of computers and software applications.

Skill in technical troubleshooting to include applications, systems and network problems, etc.

Ability to perform system analysis and design.

Ability to collect and organize performance metric data to present to management.

Ability to develop, interpret and apply policies and procedures in an IT environment.

Ability to interact and communicate effectively orally and in writing with internal and external customers.

Ability to develop and implement work plans.

Technical knowledge and skills in technologies appropriate to assigned program.

Skill in researching best practices and applying them to organizational guidelines and policies.

Ability to multi-task in a fast-paced environment.

Ability to establish and maintain professional working relationships and interact effectively with customers and vendors.

Ability to interpret and apply policies and procedures in an IT environment.

Skill in organizing and prioritizing activities.

Knowledge of technology and methodology of computer and network systems and software.


Minimum qualifications:

Skill in managing IT functions including IT Governance and Compliance, Enterprise & Business Architecture, IT Service Mgmt, Asset Mgmt, Infrastructure and Ops, Application Development, PPM & Projects, or Data and BI Management.

Knowledge and skill with technologies and functions appropriate to leading an IT program area.

Skill in people and resource management.

Skill in leading IT professionals in the planning, analyzing, designing, developing or implementing information technology programs, projects or systems for a large organization.