Director, Customer Solutions

2 weeks ago

Smithfield, United States Fidelity TalentSource LLC Full time



Job Description:

The Role

Do you like to be a part of shaping, leading and driving change? Are you a strategic problem solver with a keen eye for details? Are you looking for an opportunity to engage both business and technology partners across Fidelity? Come join our dynamic team working on leading the future of Fidelity as a Digital Organization.

As a Director, Customer Solutions you will work within the WI Agile framework as a member of the Customer Solutions Chapter. Directors in Customer Solutions must be highly motivated, \u201Cself-starters\u201D with a sense of ownership, ability to anticipate and respond positively to changes in priorities. For this position, you will be a key member of the Digital Priorities Program Office working closely with a team of cross-functional, multi-disciplinary, and dedicated team members.

The Expertise & Skills You Bring

  • Strategic professional with proven success working in large, matrixed organizations with leadership to build alignment and drive prioritization.
  • Strategic & Analytical Thinking: experience dissecting sophisticated problems, analyzing potential solutions and independently solving.
  • Program Management: ability to identify, bring awareness, assess program risks and lead proactively. Excellent program management and organizational skills, with experience organizing and running business workstream routines.
  • Proven time management skills: able to balance multiple competing responsibilities consistently with urgency.
  • Communication: strong verbal, written, and facilitation skills with the ability to interact with a diverse group of collaborators, including executives, managers, and subject matter specialists.
  • Relationship Management: strong partner with proven track record to rally support and move distributed groups to action. Highly collaborative and communicative teammate with experience working in fast-paced, multi-functional team environments.
  • Ability to lead technical discussions and help facilitate decisions.

The Value you Deliver

  • Support critical business routines including overall structure and design of leadership meetings to ensure alignment of goals, effective use of time, and efficient decision-making.
  • Provide program management for key critical initiatives.
  • Drive business case development and other strategic analysis through collaboration with key partners to build recommendations.
  • Apply expert knowledge and act as a trusted advisor by providing consultation services to internal clients in areas of critical initiatives.
  • Identify business needs and improvement opportunities; develop use cases and propose solutions.
  • Actively manage partner expectations and maintain strong communication.
  • Lead organizational readiness activities, addressing obstacles and opportunities related to delivery.




Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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