Dispatcher

2 months ago

Mesa, United States Service Experts Full time

Arizona's Dukes of Air & Plumbing

6938 E Parkway Norte, Mesa, AZ 85212

Join the team of experts and realize your true potential

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT

Position Summary:

The Dispatcher is responsible for coordinating the daily scheduling and dispatching of field technicians to job sites. This role serves as the primary point of contact between customers and field staff, ensuring efficient communication and timely service while prioritizing jobs based on urgency and availability. The ideal candidate will possess strong multitasking abilities, excellent customer service skills, and proficiency in dispatching software to streamline operations and meet service level agreements.

Key Responsibilities:

  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts’ standards
  • Receive and prioritize incoming service requests from customers, carefully documenting details related to the issue and location.
  • Utilize dispatching software to efficiently schedule and assign field technicians to job sites based on their availability, skill set, proximity to the location, and service call priority.
  • Monitor technicians' schedules and job progress throughout the day, making necessary adjustments and reassignments to maximize productivity and ensure timely service.
  • Act as the main point of contact between customers and field staff, providing updates on technician arrival times, service status, and addressing any customer inquiries or concerns.
  • Maintains customer records by updating account information
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Continually maintains working knowledge of all company products, services, and promotions
  • Reliable attendance and on-time job performance

Qualifications:

  • High school diploma or equivalent with 1-year experience working in dispatch or another coordinating environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

  • Competitive Pay, including incentive opportunities for many positions
  • Paid Time Off and Company Holiday Pay
  • Medical /Dental /Vision Insurance programs
  • 401(k) Retirement Savings Plan with company matching contributions
  • Life Insurance, for you and options you can elect for your family
  • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
  • World Class Training opportunities through our Experts University
  • Career Development opportunities

  • Dispatcher

    1 week ago

    Mesa, United States Service Experts Full time

    Arizona's Dukes of Air & Plumbing6938 E Parkway Norte, Mesa, AZ 85212Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for...

  • Emergency Dispatcher

    2 weeks ago

    Mesa, United States SSi People Full time

    Position Responsibilities: • Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic • Provide approved Pre-Arrival Instructions according to policies and procedures • Make required and requested notifications •...

  • Dispatcher Representative

    3 weeks ago

    Mesa, United States OPENLANE Full time

    Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful.  We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And...

  • Construction Dispatcher

    5 months ago

    Mesa, United States ACS Services LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Dispatcher to join our team! You will be responsible for Scheduling field technicians and take scheduling calls from clients on a daily basis.Responsibilities:Have a thorough knowledge of Phoenix and surrounding cities.Excellent customer service attitudeTeam PlayerGreat communication skillsProficient computer...

  • Transportation Dispatcher

    3 days ago

    Mesa, United States OTTO TRUCKING INC Full time

    Job DescriptionJob DescriptionJob Overview:Otto Trucking, Inc. is an aggregate material transportation company based in the greater Phoenix area, working for large construction contractors and all major producers of aggregates-based construction materials.We are seeking a dispatcher to work in our corporate office in Mesa, Arizona..Salary will be negotiable...

  • Dispatcher-Experienced-Plumbing Division

    2 weeks ago

    Mesa, United States Rainforest Plumbing & Air Full time $19 - $22

    Job DescriptionJob DescriptionIs today the day you make the career change that you've been thinking about?-Check us out and you can start enjoying your workday again!Rainforest Plumbing & Air is seeking a full-time, experienced Dispatcher**Please only apply if you have plumbing and/or HVAC Dispatch experience**The shift is Monday - Friday 9:30 AM to 6:00...

  • HVAC Service Dispatcher and Office Admin

    2 months ago

    Mesa, United States Commercial and Residential HVAC Service and Construction Company Full time

    Job DescriptionJob DescriptionWe are a leading provider of HVAC services in Phoenix/The Valley. With a commitment to excellence and customer satisfaction, we specialize in residential and commercial HVAC installations, repairs, and maintenance.We are seeking a highly organized and proactive individual to join our team as an HVAC Service Dispatch and Office...

  • Emergency Response Specialist

    4 days ago

    Mesa, Arizona, United States ACL Digital Full time

    Job Title: Emergency Response SpecialistLocation: RemoteDuration: 6 Months ContractInterview Information: Phone screenPhysical demands: Ability to type 40 wpmShift: Multi shift, 1st, 2nd, 3rdPayrate: $29.00/hr. on W2Job Summary:The ACL Digital team is seeking an experienced Emergency Response Specialist to join our dynamic team. As an Emergency Response...

  • Construction Operations Coordinator

    7 days ago

    Mesa, Arizona, United States ACS Services LLC Full time

    Job OverviewWe are looking for a skilled Dispatcher to oversee the scheduling of field technicians. This role involves managing incoming scheduling requests from clients on a daily basis.Key Responsibilities:Possess in-depth knowledge of the Phoenix metropolitan area and its surroundings.Exhibit a strong customer service orientation.Work collaboratively...

  • CDL Truck Driver Residential

    1 week ago

    Mesa, United States WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **PAY: $25.50/ Hour** **SCHEDULE: Monday-Friday, 5:30AM start (Full Time)** **1 year commercial driving experience...

  • CDL Truck Driver Residential

    1 week ago

    Mesa, United States Waste Management Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. PAY: $25.50/ Hour SCHEDULE: Monday-Friday, 5:30AM start (Full Time) 1 year commercial driving experience is highly...

  • Customer Service Representative

    3 months ago

    Mesa, United States StateServ Medical Full time

    ** Customer Service Representative - Mesa, AZ** **Job Category****:** Order Processing & Dispatch **Requisition Number****:** CUSTO002757 Showing 1 location **Job Details** **Description** *StateServ-HospiceLink provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of...

  • RSCS Administrative Assistant

    2 days ago

    Mesa, United States Refrigeration Systems Construction and Service Full time

    RSCS a FullService Commercial and Industrial Refrigeration Construction and Service company servicing 10 states across the western USA and in business for over 25 years is now hiring an Entry Level Administrative Assistant. We are fastpaced challenging and collaborative. RSCS believes in the pursuit of service excellence. Treating employees and customers as...

  • Emergency Medical Technician

    3 days ago

    Mesa, United States Amergis Educational Staffing Full time

    Job DescriptionJob DescriptionWe are seeking an Emergency Medical Technician to join our team! You will assess injuries, administer emergency medical care in a warehouse type setting.Responsibilities:Determine the nature and extent of illness or injury to establish first aid procedures  Administer prescribed first-aid treatment at site of emergency, or...

  • Warehouse Coordinator

    3 months ago

    Mesa, United States Glowbiotics Full time

    Job DescriptionJob DescriptionWe are a growing International manufacturer of medical grade skin care. We are looking for team members who have positive attitudes and are passionate about the work they perform.As a Warehouse Coordinator you will be a essential in keeping our process running smoothly. We are looking for individuals with great communication...

  • Logistics Warehouse Specialist

    7 days ago

    Mesa, Arizona, United States No Limit Turf Full time

    Job OverviewPosition: Warehouse Operator / DriverNo Limit Turf, Inc specializes in turf distribution services across the greater Valley, and we are seeking dedicated individuals who are committed to delivering outstanding service to our clientele.The ideal candidate for our Warehouse role should be proactive, reliable, and capable of collaborating...

  • Truck Driver

    4 days ago

    Mesa, Arizona, United States Ruan Full time

    About the JobRuan is seeking a dedicated Class B CDL driver to join our team and provide exceptional customer service to our valued client in Mesa, AZ. As a straight truck delivery driver, you will be responsible for hauling and delivering freight in a safe and timely manner.Key Responsibilities:Drive a 26' box truck with lift-gateDeliver freight to...

  • Order Fulfillment Associate

    2 weeks ago

    Mesa, Arizona, United States Cogent Infotech Corporation Full time

    Job OverviewPosition Summary:The Order Fulfillment Associate plays a crucial role in managing various logistical tasks associated with preparing, dispatching, receiving, storing, and executing orders for transponders and tolling equipment.Key Responsibilities:Receive and confirm goods delivered by cross-referencing with purchase orders or invoices.Assemble...

  • Non-Emergency Medical Transport Operator

    2 weeks ago

    Mesa, Arizona, United States Medstar Transportation Full time

    Job OverviewSalary: $17/hrCompany: Medstar TransportationPosition: Non-emergency Medical Transportation (NEMT) DriverSummary: We are seeking dedicated drivers to assist in various transportation services, focusing on the safe and efficient transport of patients and clients. Medstar Transportation offers a range of contracted services utilizing wheelchair...

  • HVAC Service Technician

    3 months ago

    Mesa, United States Mears Mechanical Full time

    Job DescriptionJob DescriptionSeeking experienced HVAC Service Technician in Phoenix, AZTechnician Requirements:Established HVAC company is looking for an experienced 3+ years Commercial/Residential service technician.Knowledge of Rack systems, exhausts, and commercial buildings a plus.Installations experience a plus.Must be able to use common sense and have...