Dispatcher Representative

3 weeks ago

Mesa, United States OPENLANE Full time

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer: 

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match 

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer 

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and rapid advancement 

What We’re Looking For: 

We are looking to add a Dispatch Representative for OPENLANE’s brand, CarsArrive. As a Dispatch Representative you will facilitate the consignment of vehicles to CarsArrive car-haulers for transport nationwide. The Dispatch Representative will have daily lists of vehicles that need to be assigned as soon as possible to CarsArrive carriers to ensure we meet our transport deadlines. Dispatchers make inbound and outbound calls to our approved carriers and match them with our available vehicles for transport. This also includes emails and other correspondence to work with carriers on scheduling vehicle pick-up and delivery dates, review special instructions, vehicle mobility status, and sometimes discuss pricing. The Dispatch Representative must create a good working relationship with carriers and make transporting with CarsArrive a rewarding experience. 

What You’ll Do: 

Answer phones and emais from carriers on a daily basis

Provide a flexible approach to customer service, and strive to exceed expectations 

Learn all eligibility requirements necessary to participate in CarsArrive programs 

Respond to carrier inquiries by reviewing previous inquiries and responses, gathering information, and forwarding information to carriers.

Participate in marketing campaigns, and display professional etiquette at all times

Solicit available vehicles to prospective transport companies within CarsArrive

Keep up to date with all CarsArrive procedures, products, and services

Make management aware of any price increase requests or escalated carrier issues

Work together with internal teams to provide updates on vehicles being transported, and ensure the transporters are meeting CarsArrive's expectations and requirements

Must Have’s: 

High School diploma, Associate’s Degree in Business or a related field preferred.

Conflict resolution and customer service skills required.

General automotive knowledge is required. 

Nice to Have: 

Strong written and verbal communication skills. 

Experience with Google applications. 

Ability to handle heavy phone call volumes.

Must exhibit strong team player attributes with the ability to multi-task and prioritize.

Sound like a match? Apply Now - We can't wait to hear from you

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