Emergency Response Specialist

7 days ago


Mesa, Arizona, United States ACL Digital Full time

Job Title: Emergency Response Specialist

Location: Remote

Duration: 6 Months Contract

Interview Information: Phone screen

Physical demands: Ability to type 40 wpm

Shift: Multi shift, 1st, 2nd, 3rd

Payrate: $29.00/hr. on W2

Job Summary:

The ACL Digital team is seeking an experienced Emergency Response Specialist to join our dynamic team. As an Emergency Response Specialist, you will be responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple radio channels with moderate to high volume radio traffic.

Key Responsibilities:

  • Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple radio channels with moderate to high volume radio traffic
  • Provide approved Pre-Arrival Instructions according to policies and procedures
  • Make required and requested notifications
  • Perform in a team environment
  • Support training and Standard Operating Procedures (SOP) formulation as needed
  • Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)

Requirements:

• 1+ years of experience multi-tasking and working in a team environment

• Experience using Microsoft Office Applications (Word, Excel, PowerPoint)

• Willing to work variable shifts, including days, nights, weekends, and holidays

Preferred Qualifications:

• Bachelor's degree or equivalent work or military experience

• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection

• Experience working under stressful situations in a collaborative team environment

• Experience taking ownership of actions and mistakes

• Experience accepting and implementing constructive criticism and feedback

• Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)

• Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio

Education / Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate)



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