HVAC Service Dispatcher and Office Admin
2 months ago
We are a leading provider of HVAC services in Phoenix/The Valley. With a commitment to excellence and customer satisfaction, we specialize in residential and commercial HVAC installations, repairs, and maintenance.
We are seeking a highly organized and proactive individual to join our team as an HVAC Service Dispatch and Office Administrator. This role plays a crucial part in ensuring the smooth operation of our service department and maintaining exceptional customer service standards.
Responsibilities
Dispatch Operations
- Schedule and dispatch HVAC technicians to service calls and installations promptly.
- Coordinate with customers to confirm appointment times and provide updates on technician arrival.
- Maintain accurate records of service calls, work orders, and technician schedules.
- Monitor job progress and adjust schedules as needed to accommodate urgent requests and mitigate un-budgeted overtime.
Customer Service
- Serve as the first point of contact for customer inquiries and service requests.
- Ensure a high level of customer satisfaction through effective communication and timely response to inquiries.
- Resolve customer issues and complaints with professionalism and empathy.
Office Administration
- Assist with general office duties including answering phones, filing paperwork, and data entry.
- Service billing and invoicing processes, ensuring accuracy and timeliness.
Team Collaboration
- Coordinate with HVAC technicians and management to optimize service delivery and efficiency.
- Provide administrative support to the service manager and other team members as required.
Requirements
- Proven experience in HVAC dispatching, office administration, or customer service roles.
- Strong organizational and time management skills with the ability to multitask and prioritize tasks effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in using office software (e.g., Service Fusion, QuickBooks Online, Slack, MS Office suite).
- Ability to work in a fast-paced environment and remain calm under pressure.
- Knowledge of HVAC systems and terminology.
Benefits
- Competitive salary based on experience, including additional on-call compensation.
- Health benefits package including medical, dental, and vision coverage.
- Opportunities for career advancement and professional development.
- Positive and supportive work environment with a focus on teamwork and collaboration.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Equal Opportunity Employer
We are committed to diversity and inclusion and encourage all qualified individuals to apply.
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