Customer Service Rep

3 days ago

Bethlehem, United States Rose International Full time

Qualifications:

2 -3 years of recent Call Center experience

Customer Service experience

Previous experience working within the Tax support environment is preferred

Responsibilities:

Answers telephone calls coming into the Tax Hotline. Receives requests by telephone regarding W2 Form information, Reports or insurance claims/policies. Documents caller information in the Call Tracking system

Responds to inquiries from policy holders or others for information and assistance. Performs research to respond to inquiries

Electronically Mails or USPS Mails W2 Forms, Reports, and supporting documentation to requestor

Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity

May seek assistance with complex customer services issues
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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