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Customer Service Representative

2 months ago

Bethlehem, Pennsylvania, United States Trans-Bridge Inc Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trans-Bridge Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities:

  • Interact with customers via phone and in-person to sell, make reservations, process payments, and provide information about our services.
  • Field customer questions and issues, and take appropriate actions to resolve concerns.
  • Process daily cash reports and maintain accurate records.
  • Utilize various computer programs to manage customer interactions and data.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in the travel industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and ability to learn new software.

About Us:

Trans-Bridge Inc. is a family-owned and operated company with a rich history in the Lehigh Valley. We offer daily service to New York City, Newark Airport, and Wall Street from the Lehigh Valley area and Clinton, New Jersey. Our company values customer satisfaction and strives to provide exceptional service to all our customers.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Interested candidates should submit their resume and a cover letter to [insert contact information].