Customer Service Rep 2

2 months ago

Bethlehem, United States Reeb Millwork Full time

** Customer Service Rep 2**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO001763 Showing 1 location **Job Details**

**Description**

**ESSENTIAL FUNCTIONS**

* Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions

* Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery

* Resolve customer complaints by researching the order history and taking disposition of incorrect products or service

* Follow-up to ensure that appropriate changes were made to resolve customers' problems.

* Refer unresolved customer grievances to designated departments for further investigation.

* Solicit sale of new or additional services or products, including up-selling and add-on selling

* Maintain positive relationships with both internal and external customers

* Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques

* Actively participate in departmental goal setting and goal achievement

* Conduct all activities in a safe manner, adhering to company safety standards

* Continuously work towards a "one-team" concept with outside sales representatives

* Apply STAR qualities seamless, trustworthy, attentive, resourceful

* Provide stellar customer service and exceed the customers expectations

* Perform other duties as assigned

***Education*** **:** High School Graduate or General Education Degree (GED), Associate degree preferred

***Experience :*** 3+ years related customer service experience

**SKILLS & ABILITIES**

***Computer Skills***

General computer knowledge required, including use of internet, email, MS Office

***Other Requirements***

* Basic math skills (fractions, decimals, division, multiplying, adding, subtracting)

* Keyboarding skills

* Ability to use a calculator, able to read, write and understand English

* Ability to communicate effectively and to articulate clearly

* Willing to study company catalog to assist in product knowledge

* Ability to use a multi-line phone system, occasional out-bound calling

* Ability to understand both company sales goals and initiatives

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

**3 years:** Customer Service Experience

**Licenses & Certifications**

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