PC LAN Technician I

1 month ago


Phoenix, United States Tech Providers Inc Full time
Position: PC LAN Technician I
Location: Phoenix, AZ (Onsite)
Duration: 10+ months Contract with possible extension
 

Skills Required           
Image/ Reimage Laptop-Desktops
Manage Outgoing and Incoming Inventory
• Move equipment to multiple locations

Complete break-fix and quality assurance checks
Install applications locally and through Microsoft SCCM
Contact vendor for service

Communicating with end-customers and speaking in plain language
Assist with service calls from vendors

Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc

Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems

Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records

Maintains and updates records and tracking databases

Alerts management to recurring problems and patterns of problems

Asset Management data updates
Asset Management analysts 
           
Experience Required 
Proficient with active directory to add, move and change objects within containers

Previous experience with IMAC (Install, Move, Add, Change) within a Windows PC environment

Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need

Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors
Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change

Strong analytical and problem-solving skills

Strong working knowledge of audit procedures and an understanding of basic financial principals

Working knowledge of ServiceNow
Understanding of Asset Management and Configuration Management
Strong knowledge of inventory process controls in a warehousing / distribution environment

Strong verbal and written communication including ability to teach basic computer principals in Windows 10 and Windows 11.
Demonstrated ability to handle multiple tasks and competing priorities at the same time

Ability to prioritize and set goals to achieve company objectives

Experience with enterprise level service desk ticketing systems

Maintain a positive, team-oriented attitude and instruct others in the proper met

Punctual and self-starter.
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