PC LAN Technician I
1 month ago
Location: Phoenix, AZ (Onsite)
Duration: 10+ months Contract with possible extension
Skills Required
Image/ Reimage Laptop-Desktops
Manage Outgoing and Incoming Inventory
• Move equipment to multiple locations
Complete break-fix and quality assurance checks
Install applications locally and through Microsoft SCCM
Contact vendor for service
Communicating with end-customers and speaking in plain language
Assist with service calls from vendors
Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc
Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Asset Management data updates
Asset Management analysts
Experience Required
Proficient with active directory to add, move and change objects within containers
Previous experience with IMAC (Install, Move, Add, Change) within a Windows PC environment
Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need
Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors
Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change
Strong analytical and problem-solving skills
Strong working knowledge of audit procedures and an understanding of basic financial principals
Working knowledge of ServiceNow
Understanding of Asset Management and Configuration Management
Strong knowledge of inventory process controls in a warehousing / distribution environment
Strong verbal and written communication including ability to teach basic computer principals in Windows 10 and Windows 11.
Demonstrated ability to handle multiple tasks and competing priorities at the same time
Ability to prioritize and set goals to achieve company objectives
Experience with enterprise level service desk ticketing systems
Maintain a positive, team-oriented attitude and instruct others in the proper met
Punctual and self-starter.
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