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PC LAN Technician I

3 months ago

Phoenix, United States State Client Full time

Our client, a state company, is seeking a PC LAN Technician I


Apply today for consideration


Title: PC LAN Technician I

Location: Phoenix AZ

Pay rate: $18.00 - $22 /hour DOE

Duration: 6+ Months (Possibility of extension)


Duties:

Image/ Reimage Laptop-Desktops • Manage Outgoing and Incoming Inventory • Move equipment to multiple locations. • Complete break-fix and quality assurance checks • Install applications locally and through Microsoft SCCM • Contact vendor for service. • Communicating with end-customers and speaking in plain language • Assist with service calls from vendors. • Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc. • Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. • Maintains and updates records and tracking databases. • Alerts management to recurring problems and patterns of problems. • Asset Management data updates • Asset Management analysts


Requirements

Proficient with active directory to add, move and change objects within containers. • Previous experience with IMAC (Install, Move, Add, Change) within a Windows PC environment. • Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need. • Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change. • Strong analytical and problem-solving skills. • Strong working knowledge of audit procedures and an understanding of basic financial principals. • Working knowledge of ServiceNow • Understanding of Asset Management and Configuration Management • Strong knowledge of inventory process controls in a warehousing / distribution environment. • Strong verbal and written communication including ability to teach basic computer principals in Windows 10 and Windows 11. • Demonstrated ability to handle multiple tasks and competing priorities at the same time. • Ability to prioritize and set goals to achieve company objectives. • Experience with enterprise level service desk ticketing systems. • Maintain a positive, team-oriented attitude and instruct others in the proper met. • Punctual and self-starter.