PC LAN Technician

4 weeks ago

Phoenix, United States SunSoft Online Full time
Job DescriptionJob DescriptionDuties Include:
  • Server and desktop support, Support customers on the ADOT network
  • Fix computer related problems
  • Troubleshoot hardware problems
  • Research and implement potential solutions
  • Support agency’s warranty and non-warranty computer and printer repair work
  • Assist with assigned project tasks.
  • Ensures compliance with standards for systems software and documentation.
  • Teach customers how to use PC related software and hardware.
  • Implements software patches, security fixes, and tests and validates modified system configurations.
  • Install and configure PC hardware, software and peripherals.
  • Assist with major deployments of hardware and software.
  • Monitors system reliability and availability.
  • Attend section staff meetings.
  • Complete mandatory training classes and other classes as assigned.
  • Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms.
  • Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
  • This position will require daily travel to work sites

Skills Required:
  • Strong customer service skills
  • Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
  • Advanced troubleshooting and problem solving skills

  • Excellent self-organization and time management skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met
  • *Resource will be working in a professional environment and will be held to a dress code standard. .
  • *Position will require extensive daily travel. Resources will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays
Qualifications and Education Requirements
  • General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
  • Ticketing and Department operating procedures
  • Knowledge of Microsoft products including operating systems and Office
  • Knowledge of Google email and standard Suite of products Computer hardware configuration and repair knowledge
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues
  • Knowledge of IT infrastructure industry standards and best practices
  • Advanced troubleshooting skills
  • Problem definition and alternative analysis skills
  • Experience with Active Directory
  • Experience with Windows 10 Experience with Windows 7
  • Experience with Server 2008 and Server 2012 engineering
  • Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
  • *Minimum 4 years of current working experience in an IT field
  • *Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted
  • **Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.

Education Required:
  • *Associate/Bachelor degree in a related field is preferred


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