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PC LAN Technician

3 months ago

Phoenix, United States SUNSOFT ONLINE LLC Full time
Job DescriptionJob DescriptionDuties Include: 
  • Server and desktop support, Support customers  
  • Fix computer related problems 
  • Troubleshoot hardware problems 
  • Research and implement potential solutions 
  • Support agency’s warranty and non-warranty computer and printer repair work
  • Assist with assigned project tasks. 
  • Ensures compliance with standards for systems software and documentation. 
  • Teach customers how to use PC related software and hardware. 
  • Implements software patches, security fixes, and tests and validates modified system configurations. 
  • Install and configure PC hardware, software and peripherals. 
  • Assist with major deployments of hardware and software. 
  • Monitors system reliability and availability. 
  • Attend section staff meetings. 
  • Complete mandatory training classes and other classes as assigned. 
  • Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. 
  • Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. 
  • This position will require daily travel to work sites

Skills Required:              
  • Strong customer service skills               
  • Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
  • Advanced troubleshooting and problem solving skills               
  • Excellent self-organization and time management skills               
  • Ability to work collaboratively in teams and across organizations               
  • Ability to synthesize feedback and adjust plans accordingly               
  • Ability to develop and write technical documentation               
  • Ability to evaluate and test emerging technologies               
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met              
  •  *Resource will be working in a professional environment and will be held to a dress code standard.   .               
  • *Position will require extensive daily travel. Resources will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays    
Qualifications and Education Requirements               
  • General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise               
  • Ticketing and Department operating procedures               
  • Knowledge of Microsoft products including operating systems and Office               
  • Knowledge of Google email and standard Suite of products Computer hardware configuration and repair knowledge               
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues               
  • Knowledge of IT infrastructure industry standards and best practices               
  • Advanced troubleshooting skills               
  • Problem definition and alternative analysis skills               
  • Experience with Active Directory               
  • Experience with Windows 10 Experience with Windows 7               
  • Experience with Server 2008 and Server 2012 engineering              
  •  Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2               
  • *Minimum 4 years of current working experience in an IT field               
  • *Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted              
  •  **Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.        

Education Required:      
  • *Associate/Bachelor degree in a related field is preferred