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IT Support Specialist

2 months ago

Phoenix, Arizona, United States Focused HR Solutions Full time
Job Overview:
  • Position: PC Network Support Technician
  • Location: On-site role
  • This position is for a long-term engagement with the potential for extension.

Application Requirements:
  • Please submit your updated resume.
  • Indicate your expected hourly rate.
  • Ensure that your application is complete and submitted promptly.

Position Summary:
  • This role is not remote; candidates must successfully pass a comprehensive background check and obtain necessary certifications.

Key Responsibilities:
  • The PC Network Support Technician serves as the primary contact for IT services.
  • Daily interaction with internal clients to resolve technical issues and collaborate with various departments.

Core Duties Include:
  • Providing support for servers and desktops, assisting users on the network.
  • Troubleshooting and resolving hardware issues, researching solutions, and managing repair tasks.
  • Ensuring adherence to software and documentation standards.
  • Educating users on software and hardware usage, applying updates and security patches, and validating system configurations.
  • Assisting in significant hardware and software deployments.
  • Monitoring system performance and reliability.
  • Participating in team meetings and completing required training.
  • Traveling between various work sites as necessary.
  • Conducting preventive maintenance on both hardware and software.
  • Training new team members on troubleshooting and installation processes.
  • This role involves regular travel to different locations.

Required Skills:
  • Exceptional customer service abilities.
  • Strong communication skills, both written and verbal, with the capacity to tailor messages to diverse audiences.
  • Familiarity with Apple devices is advantageous.
  • Advanced problem-solving and troubleshooting capabilities.
  • Excellent organizational and time management skills.
  • Ability to work effectively in teams and across departments.
  • Capability to synthesize feedback and adjust strategies accordingly.
  • Proficiency in creating and maintaining technical documentation.
  • Experience in evaluating and testing new technologies.
  • Creative approach to solving business challenges.
  • Professional demeanor and adherence to dress code standards.
  • ACJIS Certification is mandatory, involving a thorough background check and written examination.
  • Extensive daily travel is required.
  • Candidates must possess a valid driver's license with a clean driving record.
  • No criminal history is acceptable.

Preferred Qualifications:
  • Understanding of infrastructure technologies and internal applications.
  • Knowledge of Microsoft operating systems and Office Suite.
  • Experience with computer hardware configuration and repair.
  • Familiarity with Ethernet networking principles.
  • Awareness of IT industry standards and best practices.
  • Proficient in troubleshooting and problem analysis.
  • Experience with Active Directory and various Windows operating systems.
  • Minimum of four years of relevant IT experience.
  • A degree in a related field is preferred.