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Area Customer Service Coordinator

2 months ago

New York, United States Rose International Full time

COVID Vaccination: Must be fully vaccinated

A candidate who would succeed in this role will be a reliable self-starter, capable of working without supervision, willing to learn, and has a positive attitude. Mailroom/reception/print production experience is preferred and Microsoft 365 apps proficiency preferred.

This is Multi-Location position (multiple customers). All sites are in Manhattan, accessible by public transportation.

Daily Responsibilities Include:

Target skills: Hospitality and reception. Some mailroom/print production experience.

Employees will be working at multiple customer locations with and without supervision. Training will be provided.

Mailroom tasks, shipping/receiving, processing incoming and outgoing mail according to site specifications

Reception and hospitality tasks: answering and forwarding calls, scheduling conference rooms through Outlook, communicating with customers via Outlook, Microsoft TEAMS, and in-person, greeting visitors, assisting with stocking kitchen supplies, maintaining cleanliness and organization of kitchen areas, conference room set up/take down, other office-related tasks.

Scanning and printing.

Employees may be re-assigned to another site in the morning or in the middle of the day.

Shift hours may vary depending on location: 7am – 4pm, 8am – 5pm, 9am – 6pm. Overtime may be required occasionally. Work week – Mon – Fri.

Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred

Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles

May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.

Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.

Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Knowledge, Skills and Abilities:

Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers

Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.

Possesses basic math skills.

Possesses judgment in making sound justifiable decisions and taking action in solving problems.

Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

Possesses commitment to task by having started and persisted with specific courses of action.

Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.

Possesses working knowledge of account services to facilitate job scheduling.

Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources

Possesses ability to resolve customer related issues.

Possesses ability to troubleshoot and coordinate problem resolution.

Possesses proficiency in the use of Microsoft and computers.

Routinely may be asked to report to an alternate site on any given day which could result inmwalking, driving or other modes of transportation to that alternate site and a longer commute timemthat exceeds scheduled shift

Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Working Conditions, Mental and Physical Demands:

Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction – prepare, provide and convey diversified information

Working conditions regularly expose individuals to conditions that could result in minor cuts

Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/handn coordination.

Specific vision abilities required by this job include close vision

Frequent local car travel

While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required.

Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.

Dress Code:

Business casual for professional setting: business/financial organizations, law firms, etc.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).