Customer Service Coordinator

2 weeks ago

New Bedford, Massachusetts, United States Equus Full time

Company Overview


Equus Workforce Solutions is dedicated to assisting job seekers and individuals transitioning in their careers, emphasizing sustainable, high-growth, and high-demand sectors.

Our skilled workforce professionals provide extensive workforce solutions at integrated career centers, sector-specific facilities, and community partner locations.


Role Overview

  • Facilitates customer flow within the center
  • Welcomes clients, assesses their information, and ensures they are connected with appropriate staff for their appointments and needs
  • Gathers client information and inputs it into the system
  • Collaborates with department leaders to ensure timely service and address client needs effectively
  • Monitors client wait times and suggests improvements to enhance service quality
  • Inputs and/or updates client information in the designated system during each visit
  • May refer clients to additional service providers as necessary to meet their individual requirements
  • Coordinates accommodations for clients, including language support
  • Provides translation or interpretation services for clients as required (or arranges for such services)
  • Manages the reception areas to ensure a welcoming environment
  • Ensures that required informational posters are displayed in necessary languages, that client materials are consistently stocked, and that reception areas are inviting
  • Participates as a member of the center's customer service team to communicate issues and resolve barriers to delivering quality service

Candidate Qualifications

  • High School Diploma or equivalent
  • Four years of direct customer service experience in a clinical or social service setting
  • Experience in a fast-paced, team-oriented environment that prioritizes performance
  • Outstanding customer service and engagement abilities; training or experience in motivational interviewing and care management techniques is preferred
  • Strong organizational skills and meticulous attention to detail
  • Familiarity with publicly funded programs; experience with TANF is advantageous
  • Experience in assessing client needs and providing reasonable accommodations
  • Knowledge of relevant laws and regulatory requirements pertaining to program responsibilities
  • Proficient in utilizing various electronic systems to fulfill job responsibilities

Additional Information

All information will be kept confidential in accordance with EEO guidelines.

Equus Workforce Solutions is a prominent provider of workforce development services across North America.

With a dedicated and passionate team, Equus implements the industry's best practices by focusing on the development, design, and delivery of demand-driven workforce solutions.

At Equus, you can anticipate extensive learning opportunities and networking programs, while making a significant impact on the lives of others.

Equus is strengthened by diversity and is committed to fostering a work environment where everyone is included, treated fairly, and respected. Equus Workforce Solutions proudly stands as an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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