Customer Service Coordinator

2 weeks ago


New Bedford, Massachusetts, United States Equus Full time
Job Overview

Company Overview:
At Equus Workforce Solutions, we are dedicated to assisting job seekers and individuals transitioning in their careers, focusing on sustainable and high-demand industries. Our skilled workforce professionals provide comprehensive solutions at various integrated career centers and community partner sites.

Role Responsibilities:

Manage Customer Flow:
Oversee the movement of customers within the center, ensuring a smooth and efficient experience.

Customer Interaction:
Welcome customers, assess their needs, and connect them with appropriate staff for appointments and services.

Information Management:
Gather and input customer information into our systems, ensuring accuracy and confidentiality.

Collaboration:
Work closely with department leaders to ensure timely service delivery and address customer needs effectively.

Customer Experience Improvement:
Monitor wait times and suggest enhancements to improve overall customer satisfaction.

Data Entry:
Update and maintain customer records during each visit, ensuring all information is current.

Referral Coordination:
Facilitate referrals to other service providers as necessary to meet individual customer requirements.

Accommodations:
Provide or arrange accommodations for customers, including language support when needed.

Reception Oversight:
Manage the reception area, ensuring it is welcoming and well-stocked with necessary materials.

Team Participation:
Engage as a member of the customer service team to identify and resolve any barriers to quality service delivery.

Qualifications:

- High School Diploma or equivalent required.
- Minimum of four years of direct customer service experience in a clinical or social service setting.
- Proven ability to thrive in a fast-paced, performance-driven team environment.
- Exceptional customer service skills, with training or experience in motivational interviewing preferred.
- Strong organizational skills and attention to detail.
- Familiarity with publicly-funded programs; experience with TANF is a plus.
- Knowledge of regulatory requirements related to program responsibilities.
- Proficient in using various electronic systems for job functions.

Additional Information:

All information will be kept confidential in accordance with EEO guidelines. Equus Workforce Solutions is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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