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Customer Service Advisor

2 months ago

New York, New York, United States Finn Full time

???? **Privacy Notice**

**Customer Care Specialist**

Join our team at FINN and contribute to shaping the future of mobility in a sustainable and customer-centric manner. As a leading provider of car subscription services, we are looking for individuals who are passionate about enhancing customer experiences.

**// Role Overview**

As a Customer Care Specialist at FINN, your primary responsibility will be to ensure that our clients receive exceptional service throughout their journey with us. You will manage operational tasks to guarantee timely and flawless vehicle delivery while serving as the first point of contact for various customer inquiries. Your insights will be crucial in refining our offerings and support systems based on customer feedback.

+ **Act as the primary contact for clients:** You will engage with customers over the phone, providing assistance from the initial subscription process to the vehicle return.

+ **Address customer inquiries:** Beyond phone interactions, you will also respond to email inquiries, proactively seeking solutions and collaborating with the team to establish new standards.

+ **Manage operational tasks:** Your role will encompass a variety of responsibilities related to fleet management, including vehicle registration and coordinating service appointments, ensuring timely delivery for our clients.

+ **Enhance internal processes:** Through direct customer interactions, you will identify areas for improvement and relay this feedback to the team, aiding in the enhancement of our products and services.

+ **Create memorable customer experiences:** With a focus on customer satisfaction, your enthusiasm and friendly demeanor will help foster positive relationships and inspire clients about our offerings.

+ **Pursue personal growth:** Participate in regular feedback sessions with your team to foster both personal and professional development, contributing to our collective success.

**// Qualifications and Skills**

+ A completed degree or vocational training is preferred.

+ A genuine interest in customer interaction and prior experience in support roles is essential.

+ Strong problem-solving skills and a service-oriented mindset are required.

+ Excellent communication abilities, both verbal and written, with the capacity to adapt to diverse audiences.

+ A structured, detail-oriented approach with a willingness to question and improve existing processes.

+ An eagerness to learn and a curiosity about the intricacies of your role.

+ A passion for mobility and a desire to contribute to its evolution.

**// Benefits**

+ Competitive salary package.

+ An annual personal development budget of $1,500 to encourage continuous learning and growth.