HVAC Service Coordinator/Customer Service
2 months ago
AFGO, a dynamic HVAC Mechanical Services Company in the NYC Metropolitan Area, is seeking an energetic and assertive individual for a HVAC Service Coordinator/Customer Service position. Candidate must possess strong organizational skills, an attention to detail and exceptional verbal and written communication skills in order to correspond with clients, coworkers, suppliers and sub-contractors.
Responsibilities to include, but are not limited to:
· Setting up appointments for Preventive Maintenance and Quoted Repair services
· Providing status updates as relates to Technician response time, diagnosis and resolution.
· Conducting follow up correspondence to ensure Client satisfaction
· Teaming with designated Dispatcher, assisting with the scheduling and coordination of Technician workload
The ideal candidate will possess previous Customer Service experience in a business to business environment. Microsoft application experience is a must. Knowledge of the following programs is preferred:
· Ariba
· Corrigo
· Coupa
· FM Pilot
· Officetrax
· Oracle
· Service Channel
· Verisae
Benefits Offered: Medical, Dental, Vision, Paid Time Off and 401K
Company DescriptionAFGO Mechanical Services, Inc. has been in business for over 25 years and is a growing Commercial HVAC Service Company in the NYC Metropolitan Area. Our office is conveniently located in Long Island City, Queens near the N, Q Train stops.Company DescriptionAFGO Mechanical Services, Inc. has been in business for over 25 years and is a growing Commercial HVAC Service Company in the NYC Metropolitan Area. Our office is conveniently located in Long Island City, Queens near the N, Q Train stops.-
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