Floor Services Coordinator

2 weeks ago

New York, New York, United States Canon U.S.A., Inc. Full time


Floor Services Coordinator

Job Overview

As a Floor Services Coordinator, you will maintain a prominent presence on the floor, serving as the primary contact for delivering exceptional hospitality and customer service to clients, their guests, and vendors. You will greet visitors with a high level of professionalism and courtesy.


Key Responsibilities

CUSTOMER SERVICE

  • Ensure complete customer satisfaction by understanding expectations, proactively identifying and resolving issues, and maximizing opportunities to foster relationships.
  • Collaborate with facilities, catering, and other vendors as necessary.

MAIL AND PACKAGE MANAGEMENT

  • Receive, sort, and deliver all incoming mail and packages to designated areas within established timeframes.
  • Log outgoing and incoming items as required, ensuring accuracy and completeness.

SUPPLIES AND ADMINISTRATIVE SUPPORT

  • Organize and distribute supplies to employees based on requests; verify and log orders upon delivery.
  • Monitor inventory levels of supplies, including paper and toner, while keeping the office and copy areas tidy and organized.
  • Handle distribution of items to employees and affiliates as needed.
  • Estimate runtime for small to medium photocopy jobs; check all copies for quality and accuracy; produce bound copies upon request; deliver and pick up copy jobs.
  • Perform minor maintenance on photocopy machines, such as resolving paper jams and placing service calls.
  • Prepare weekly production and volume reports to measure productivity and assist in billing processes.
  • Provide various administrative services, including inserting, copying, and faxing as required.
  • Set up and maintain offices for visiting professionals.
  • Adapt to new technologies in office automation, learning new features and functionalities of equipment as introduced.
  • Train end users on new features and functionalities of office equipment.

RECORDS MANAGEMENT

  • Conduct document scanning and maintain organized files.
  • Retrieve files from storage as requested and ensure timely delivery to clients; log returned files accurately.
  • Prepare files for storage and arrange for retrieval when necessary.

Qualifications
  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a hospitality or professional office environment, including mailroom and copy experience.
  • Thorough understanding of shipping procedures, including metering and logging.
  • Proficient in computer skills.
  • Ability to operate various equipment and systems effectively.
  • Exceptional customer service skills with a professional demeanor.
  • Strong communication skills, both oral and written.
  • Ability to remain calm under pressure, demonstrating good judgment and problem-solving skills.

Physical Requirements

  • Regularly required to twist, turn, squat, bend, reach, lift, and sit or stand for extended periods.
  • May regularly lift and carry up to 20 lbs. and push mail carts over 50 lbs.
  • Occasional lifting of up to 50 lbs. may be required.
  • Ability to work overtime as needed.

What We Offer:

  • Competitive salary and benefits.
  • Comprehensive training and development programs to support career advancement.
  • A company culture focused on fostering a positive work environment.
  • Employee discounts on various products and services nationwide.

Join Our Team

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