Director of Infrastructure and Cloud Operations
1 month ago
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client is currently seeking a Director of Infrastructure and Cloud Operations to join their team onsite in Andover, MA. This position reports to the CIO and works closely with all business teams and security to drive innovation and efficiency in SaaS operations.
The Director will have responsibility for the IT Service Desk, change management, cloud provisioning and FinOps, monitoring and observability, site reliability engineering practices and processes to create highly reliable and scalable solutions and code red (outage escalation processes), etc.
Duties and Responsibilities:
-
Lead and manage the 24x7 Global Service Desk providing local and remote services at a high level of customer satisfaction with measurable KPIs
-
Support a 24x7 Command Center with 5 9's uptime
-
Oversee onboarding and offboarding of all employees
-
Manage the design and implementation of the environment and processes for SaaS / cloud operations and monitoring systems
-
Lead and manage a team of infrastructure engineers responsible for designing, implementing, and supporting private and public Cloud platforms
-
Oversee the deployment, monitoring, and maintenance of both on-premises and cloud infrastructure ensuring high availability, scalability, and performance
-
Ownership of reporting on platform performance / availability (SLAs)
-
Collaborate with cross-functional teams to implement best practices, standards, and policies related to Change Management and SaaS / Cloud infrastructure architecture and operations
-
Drive continuous improvement efforts to optimize performance, reliability, cost-efficiency, and security
-
Identify potential points of failure and effectively implement processes that support the rapid growth and improve the overall delivery of current products as well as acquired products
-
Provide technical guidance and mentorship to team members, fostering their professional growth and development
-
Establish and maintain effective communication channels with stakeholders, providing regular updates on infrastructure projects and initiatives
-
Develop and manage the infrastructure budget, ensuring cost-effective allocation of resources
-
Manage all Infrastructure and Operations vendor relationships
Skills and Qualifications:
-
Bachelor's degree in information technology, information systems, computer science, engineering, or related field required. MBA Preferred
-
15+ years of experience working as a Director or Senior Director with demonstrated success in operating mission critical software services in a SaaS / Cloud environment such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, or other enterprise SaaS / cloud platforms
-
5+ years of firsthand experience in 24x7x365 SaaS / Cloud Operations
-
10+ years of experience managing data center operations
-
Minimum 3+ years of pharmaceutical or medical device manufacturing experience
-
Demonstrated experience in designing and implementing highly available, scalable, and secure Cloud infrastructure solutions
-
Experience with infrastructure monitoring, logging, and analytics tools
-
Solid understanding of cybersecurity principles and best practices related to Cloud infrastructure
-
Strong leadership and managerial skills, with the ability to effectively lead and motivate a diverse across multiple business functions
-
Ability to adapt to a fast paced, growing business
-
Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels of the organization
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
#INDEXL
-
Director - Infrastructure & Cloud Operations
2 months ago
Andover, United States eXcell, a division of Compucom Systems Full timeThe Director of Infrastructure & Cloud Operations is responsible for the strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. This position reports to the CIO and works closely with all business teams and security to drive innovation and efficiency in our SaaS operations.You will have...
-
Director - Infrastructure & Cloud Operations
2 months ago
Andover, United States eXcell, a division of Compucom Systems Full timeThe Director of Infrastructure & Cloud Operations is responsible for the strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. This position reports to the CIO and works closely with all business teams and security to drive innovation and efficiency in our SaaS operations.You will have...
-
Director of Infrastructure and Cloud Operations
2 weeks ago
Andover, United States eXcell Full timeeXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.Our client is currently seeking a Director of Infrastructure and Cloud Operations to join their team onsite in Andover,...
-
Cloud Infrastructure Engineer
6 days ago
Andover, New Hampshire, United States Middlesex Corporation Full timePosition Overview:As a Cloud Infrastructure Engineer at Middlesex Corporation, you will be integral to our Information Technology team, focusing on the performance, reliability, and management of our cloud services. Your role will involve designing, developing, and overseeing cloud-based solutions, enhancing cloud infrastructure, safeguarding data security,...
-
Cloud Infrastructure Engineer
6 days ago
Andover, New Hampshire, United States The Middlesex Corporation Full timePosition Overview:As a Cloud Services Engineer at The Middlesex Corporation, you will report directly to the IT Director and be an integral part of a dedicated team focused on ensuring the efficiency, reliability, and management of our cloud-based IT infrastructure. Your role will encompass evaluating innovative technologies, providing hands-on technical...
-
IT Cloud Operations Engineer
6 days ago
Andover, New Hampshire, United States The Middlesex Corporation Full timePosition Overview:As a Cloud Services Engineer at The Middlesex Corporation, you will be an integral part of the Information Technology team, reporting directly to the IT Director. Your primary responsibility will be to ensure the performance, reliability, and operational efficiency of our cloud-based IT infrastructure. This role encompasses evaluating...
-
Cloud Services Systems Engineer
6 days ago
Andover, New Hampshire, United States The Middlesex Corporation Full timePosition Overview:As a Cloud Services Engineer at The Middlesex Corporation, you will report directly to the IT Director and be an integral part of our Information Technology team. Your primary focus will be on ensuring the performance, reliability, and management of our cloud-based IT infrastructure. This role encompasses evaluating emerging technologies,...
-
Lead Cloud Security Architect
6 days ago
Andover, Massachusetts, United States MKS Instruments Full timePosition Summary: In the role of Lead Cloud Security Architect, you will be instrumental in defining and enhancing the security framework of our cloud infrastructures. Your primary focus will be on crafting and executing cloud security initiatives, designing robust cloud architectures, and offering expert advice to safeguard our cloud environments from...
-
Site Reliability Engineer
8 hours ago
Andover, Massachusetts, United States Aras Corporation Full timeJob SummaryWe are seeking a highly skilled Site Reliability Engineer to join our team at Aras Corporation. As a Site Reliability Engineer, you will be responsible for ensuring the security, availability, and performance of our cloud-based services.Key ResponsibilitiesDesign and implement scalable and secure cloud infrastructure to support our SaaS...
-
Lead Infrastructure Systems Engineer
6 days ago
Andover, Massachusetts, United States Brown and Caldwell Full timeWe are thrilled to present a remarkable opportunity for a driven and results-oriented Lead Infrastructure Systems Engineer to become part of our dynamic team at Brown and Caldwell. This role is designed for an individual eager to advance their career while engaging in impactful work that contributes to the enhancement and preservation of our nation's...
-
Cloud Reliability Engineer
5 days ago
Andover, Massachusetts, United States Aras Corporation Full timeJob OverviewSalary: Aras Corporation stands at the forefront of product lifecycle management (PLM) and digital thread solutions. As a rapidly expanding leader in the PLM sector, our innovative technology facilitates the swift delivery of adaptable solutions anchored by a robust digital thread framework and a low-code development platform.Our comprehensive...
-
Lead Infrastructure Engineer
6 days ago
Andover, Massachusetts, United States Rockstar Games Full timeAt Rockstar Games, we craft exceptional entertainment experiences. A career with us means joining a team dedicated to some of the most creatively fulfilling and ambitious projects in the entertainment industry. You will be embraced by a supportive and inclusive environment where you can grow and collaborate with some of the most skilled professionals in the...
-
Kid Care – Site Director
2 months ago
Andover, United States Town of Andover Full timeThe town of Andover is seeking a Site Director for the Kid Care afterschool program within the Recreation Department. Site Directors maintain a supportive, positive atmosphere that welcomes and respects all individuals, promotes the potential of all, and provides a quality experience to the community. The Site Director is responsible for operating a licensed...
-
Kid Care – Site Director
2 months ago
Andover, Massachusetts, United States Town of Andover Full timeThe town of Andover is seeking a Site Director for the Kid Care afterschool program within the Recreation Department. Site Directors maintain a supportive, positive atmosphere that welcomes and respects all individuals, promotes the potential of all, and provides a quality experience to the community. The Site Director is responsible for operating a licensed...
-
Senior Software Engineer
3 weeks ago
Andover, United States Walmart Advanced Systems and Robotics Full timeJob DescriptionJob DescriptionAt Walmart Advanced Systems & Robotics, we're building the infrastructure that will power the next generation of retail experiences. We're the team behind Alphabot®, a new technology that's changing the way America shops. Our automated pickup and delivery systems use a combination of robotics and software to...
-
Chief Software Architect
1 week ago
Andover, United States Walmart Advanced Systems and Robotics Full timeJob DescriptionJob DescriptionAt Walmart Advanced Systems & Robotics, we're building the infrastructure that will power the next generation of retail experiences. We're the team behind Alphabot®, a new technology that's changing the way America shops. Our automated pickup and delivery systems use a combination of robotics and software to...
-
Chief Software Architect
3 weeks ago
Andover, United States Walmart Advanced Systems and Robotics Full timeJob DescriptionJob DescriptionAt Walmart Advanced Systems & Robotics, we're building the infrastructure that will power the next generation of retail experiences. We're the team behind Alphabot®, a new technology that's changing the way America shops. Our automated pickup and delivery systems use a combination of robotics and software to...
-
Chief Software Architect
3 weeks ago
Andover, United States Walmart Advanced Systems and Robotics Full timeJob DescriptionJob DescriptionAt Walmart Advanced Systems & Robotics, we're building the infrastructure that will power the next generation of retail experiences. We're the team behind Alphabot®, a new technology that's changing the way America shops. Our automated pickup and delivery systems use a combination of robotics and software to...
-
Chief Software Architect
3 weeks ago
Andover, United States Walmart Advanced Systems and Robotics Full timeJob DescriptionJob DescriptionAt Walmart Advanced Systems & Robotics, we're building the infrastructure that will power the next generation of retail experiences. We're the team behind Alphabot®, a new technology that's changing the way America shops. Our automated pickup and delivery systems use a combination of robotics and software to...
-
Chief Software Architect
2 months ago
Andover, United States Walmart Advanced Systems and Robotics Full timeJob DescriptionJob DescriptionAt Walmart Advanced Systems & Robotics, we're building the infrastructure that will power the next generation of retail experiences. We're the team behind Alphabot®, a new technology that's changing the way America shops. Our automated pickup and delivery systems use a combination of robotics and software to...