Technical/Desktop Support Engineer

2 months ago

Boston, United States Community Servings Full time
Job DescriptionJob Description

Job Description

Job Title: Technical/Desktop Support Engineer Reports To: Director of Information Systems

FLSA Status: Exempt Department: Information Technology

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 34 years, the agency has provided 13M+ free, scratch-made meals.

Summary:

The Technical/Desktop Support Engineer has responsibility for remote and onsite support, including heavy interaction with end-users. Community Servings is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.

Responsibilities:

  • Provide superior customer service through quick and effective assistance in responding to, and resolving, technical issues and inquiries via email, online chats, over the phone, or in person.
  • Onboard new employees, consultants, contractors, temps, etc.
  • Install and maintain desktop and laptop computers, printers, and software and evaluate new technologies.
  • Monitor desktop infrastructure performance and provide suggestions to improve efficiency.
  • Maintain hardware and software inventory.
  • Develop and deliver training and inform customers about IT products and services.
  • Develop and maintain documentation.
  • Walk customers step-by-step through the problem-solving process.
  • Follow up with customers to ensure satisfactory service.
  • Represent Community Servings with professionalism and integrity while helping to advance the agencies mission.

Foundational Knowledge & Skills:

  • A passion for problem solving and strong analytical skills.
  • Patient, friendly demeanor with a great aptitude for listening attentively to customers’ questions and concerns to offer optimal solutions.
  • Commitment to providing exceptional customer service and prioritizing customer satisfaction in all communications.
  • Team-oriented mindset with an openness to constructive feedback
  • Eagerness to learn new technologies and systems.
  • The ability to break down technological processes and deliver clear, step-by-step instructions.
  • Strong verbal and written communication skills

Education and Experience

  • Bachelor’s or equivalent experience.
  • Comprehensive knowledge of computer systems and 3-5 years of experience troubleshooting hardware and software issues.

Certifications Preferred:

  • Microsoft Certified Professional
  • Microsoft Certified Solutions Expert
  • CompTIA A+ Certification
  • HDI – Desktop Support Technician

Benefits:

We offer a complete benefits program including:

  • Medical Insurance
  • Life-, Short- and Long-Term Disability Insurance
  • Paid Vacation, Holidays, Sick Time, and Personal Time off
  • Flexible Spending account (Medical and Daycare)
  • Tuition reimbursement
  • 403(b) Retirement Plan
  • Free Dental Insurance
  • Free daily community lunch
  • Free parking

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.


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