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Desktop Support Technician

2 months ago

Boston, United States Devonshire Recruiting & Consulting Partners Full time
Job DescriptionJob Description

Devonshire Recruiting & Consulting Partners is actively seeking a dedicated and experienced Desktop Support Technician to join our client’s IT team. In this role, you will play a vital part in ensuring the smooth operation of our client’s computing environment by providing comprehensive technical support to end-users. If you have a strong background in IT support, excellent troubleshooting skills, and a commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Provide system administration for file, print, e-mail, and application servers in a Mac and Windows environment – utilizing both Active Directory and Exchange
  • Maintain and support phones/Video Conference equipment
  • Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation
  • Assist and independently deploy special projects and network implementations
  • Responsible for providing technical support for the resolution or escalation of desktop, network, server, software, and/or workgroup-related problems
  • Responsible for assisting all users with their questions about any of our supported software and systems to the best of his/her ability, in a professional and courteous manner
  • Development of end-user documentation consisting of configuration, support information, and useful software/hardware tips.
  • Perform other duties as needed

Candidate Qualifications

  • Bachelor’s Degree required
  • 2+ years’ experience in an IT support role (desk side and phone)
  • Previous work experience in a professional services or consulting environment preferred
  • Proficiency in troubleshooting user technical issues on Windows (10 and 11) in an Active Directory environment; MAC-Support is highly preferred.
  • Ability to deliver excellent end user support while remote
  • Strong understanding of security best practices
  • Proficiency with networking, DNS, user authentication, certificates, wired and wireless connectivity, file and folder permissions/ACLs
  • Experience working with (and co-managing) Microsoft 365 permissions and setup
  • Experience in the administration of SharePoint sites, including configuring and maintaining sites, and knowledge libraries (including lists, and workflows).
  • Experience with VMWare or other remote access tools is desired
  • Experience in managing and optimizing cloud environments (AWS or GCP), including monitoring workspaces and creation of workspaces.
  • Ability to be on-call outside of normal business hours, and assist with urgent issues (or planned projects) during such times
  • Must be detail-oriented and have the ability to follow up and follow through – this is important
  • Superb written and oral communication, organizational, and interpersonal skills required
  • Ability to interact effectively with all levels of firm personnel (admin level to executive team).
Company DescriptionDevonshire Recruiting & Consulting Partners is a leading search and consulting firm headquartered in Boston, Massachusetts and with a global footprint in more than 5 countries. As an independent, employee-owned organization, we share a single-minded focus to produce impactful and measurable results for our clients and candidates. Our experienced team of partners offers the depth, breadth and specialized business experience necessary to deliver top talent within demanding time frames.Company DescriptionDevonshire Recruiting & Consulting Partners is a leading search and consulting firm headquartered in Boston, Massachusetts and with a global footprint in more than 5 countries. As an independent, employee-owned organization, we share a single-minded focus to produce impactful and measurable results for our clients and candidates. Our experienced team of partners offers the depth, breadth and specialized business experience necessary to deliver top talent within demanding time frames.