Desktop Support Specialist

2 months ago


Boston, United States firstPRO, Inc Full time

firstPRO is now accepting resumes for a Desktop Support Specialist role in Boston, MA. This is a 6+month contract to hire and onsite 5 days per week. SCCM Imaging required.


Purpose:

The position is responsible for providing technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The candidate must be articulate and possess strong technical troubleshooting abilities. The candidate demonstrates ownership and information retention abilities. The candidate possesses the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary level of customer service to internal clients.


Major Responsibilities:

  • Assists users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
  • Monitors and responds to helpdesk tickets
  • Maintains an accurate inventory of hardware devices and software licenses to ensure the firm’s compliance with legal requirements and corporate policies
  • Performs regular audits to ensure that software and hardware inventory information is accurate
  • Performing onboarding processes (training end users, imaging laptops, deploying hardware)
  • Assists in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
  • Supports account lockouts and password resets
  • Manages support calls for printer break/fix services
  • Collaborates with the HR department regarding employee additions/changes/moves/departures
  • Assists in video conference setup, training and problem resolution
  • Assists with printer support and maintenance
  • Supports and distributes company-owned mobile devices
  • Communicates and coordinates regularly with Director of IT Infrastructure and Operations as well as the Manager of Helpdesk


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