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Desktop Support Technician

2 months ago

Boston, United States Medix Full time
Help Desk Technician #228370

Brookline, MA

6 Month Contract to Hire

Are you a tech-savvy problem solver with a passion for providing top-notch support? Join one of Medix's most dynamic healthcare teams, located near Boston, MA, as a Desktop Support Technician Play a critical role in ensuring the organization's technology runs smoothly. You'll work with cutting-edge tools, collaborate with a diverse group of professionals, and have the opportunity to grow your skills in a fast-paced environment. This amazing opportunity is an on-site role

This opportunity offers a competitive compensation package which includes comprehensive medical, dental, and visual benefits, weekly pay periods, casual work environment, PTO plans, 401k, continued education reimbursement, and much more

Responsibles for the role:
  • Configure, maintain, and troubleshoot Windows and Mac OS desktops, laptops, and iPads for faculty, staff, and students.
  • Install and customize software to meet user needs, ensuring seamless functionality.
  • Set up and integrate printers, scanners, and peripherals for optimal performance.
  • Support and maintain classroom audio-visual equipment to guarantee smooth operations.
  • Log and resolve technical issues using the help desk system (WebHelpDesk), ensuring efficient follow-up.
  • Manage and track hardware and software inventory with precision.
  • Foster clear and effective communication with end users and tech team members.
  • Collaborate with external vendors to resolve technical challenges.
  • Assist with additional tasks as directed by the Director of Technology.
Requirements to apply for the role:
  • Solid Desktop Support Background: Basic understanding required; extensive experience not necessary.
  • Proficiency in Computer Refresh Processes: Ability to manage and execute system upgrades with a polished, professional demeanor, especially when interacting with clinical staff.
  • Independent and Self-Motivated
  • Approximately 1 year of experience in PC application troubleshooting and installation.
  • Reliable form of transportation for short-distance travel between multiple locations to support customers
  • Vaccination Requirement: Must be fully vaccinated against COVID-19 and the flu.
Nice to Have Skills
  • Knowledge on Microsoft stack infrastructure.
Certifications That Will Help:
  • A+
  • Network+
Technologies Used:
  • Operating Systems: Microsoft Windows, Apple macOS
  • Desktop Programs: Microsoft Office Suite (Word, Excel, Access)
  • Ticketing Systems: Remedy, SharePoint, Bugzilla, Cerebro, Plain Ticket, Planbox, etc.

Compensation is based off years of experience and in relation to the job responsibilities listed, our range is between $27-30 hour.