IT Desktop Support Tech

1 month ago

Boston, United States Eastridge Full time
Job DescriptionJob Description

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.Our client is a prominent law firm whose practice areas include technology, entertainment, financial services, healthcare, energy, environmental law, and real estate. The firm is known for its innovative approach that combines legal services with business strategy and advocacy, making it distinct in the legal industry. Located in the Beacon Hill area of Boston, MA, our client is seeking an IT Desktop Support Tech to join its team. This would be 100% onsite.

Summary

This position will interface with users, all facets of IT management, and vendors, handle the day-to-day routine maintenance of the office’s PCs, laptops, printers, A/V equipment and software, and provide overall technical support to users.

Responsibilities
  • Would be the sole IT Desktop Support Tech to provide day-to-day support tasks in support of end users and the firm
  • Client project participation and/or involvement.
  • Global Services project participation and/or involvement
  • Day-to-day hook-ups of AV equipment as requested.
  • Working with Network team as “remote hands” for server room and wiring closet issues and requests
  • Ensuring appropriate ticket detail.
  • Completion of daily, weekly, and monthly reports; to include, but not limited to time submittal, monthly stock levels, etc.
  • Outage communication to leadership as required.
  • Environmental trend identification; based on ticket support and developing trends.
  • KB submittal.
  • Processes all requests for service in a professional, expedient manner.
  • Maintains all IT equipment in a fully operational condition.
  • Handles special projects as requested.
  • Other duties as assigned.
Qualifications
  • 3 or more years of recent experience working in a technical support department preferred.
  • Bachelor’s Degree preferred but not required.
  • Experience with Microsoft software.
  • Law firm experience preferred.
  • Knowledge using Audio Visual equipment.
  • Knowledge of remote access systems: VPN, Citrix.
  • Knowledge of Dell/Lenovo hardware.
  • Knowledge of VPN, PDAs, other related technologies.
  • Working with high energy customers.
  • Microsoft certifications preferred but not required.
  • Excellent verbal and written communication skills.
  • Proven track record of customer satisfaction.
  • Ability to lift 50 pounds.
  • Must work well under pressure, meeting multiple and, at times, conflicting deadlines.
  • Ability to travel between our 2 Boston offices as needed.

Benefits

  • A full range of medical, financial and/or other benefits dependent on the position will also be offered.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.


Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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