Customer Success Analyst, 13507

3 weeks ago


Chicago, United States Cypress HCM Full time

Customer Success Analyst, 13507


Description:

  • Remote approved but Hybrid preferred (Chicago)
  • 12-months from start date
  • As a Customer Success Analyst, you will partner closely with the Global Clients Team to ensure our largest corporate customers realize the maximum value from their investment. You will build and maintain strong professional relationships with our key global customers by supporting the Global Client Director (GCD) and Customer Success Manager (CSM) to coordinate operational tasks. This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.


Responsibilities:

  • Maintains a detailed knowledge of our products and the impact they can have on our partners
  • Manages the process for the creating business reviews including: consolidating format, proof reading and pulling and analyzing standard reports
  • Completes ad-hoc report generation for customers using multiple systems to help customers understand impact of company partnership
  • Works with Point Customer Success Analysts to craft compelling data storytelling narratives anchored on key talent and learning objectives
  • Works within Dynamics to validate client contacts, update quarterly results and manage mail lists
  • Works with manager to optimize internal systems and processes to ensure the larger team is able to do their work efficiently


Basic Qualifications:

  • 2+yrs in a client-facing role and/or data analysis/reporting role
  • 2+ years of experience with SQL or PrestoSQL
  • 2+ years of experience with PowerBI
  • 2+ years of experience with Excel


Preferred Qualifications:

  • Past work experience within a SaaS environment
  • Experience working within Microsoft Dynamics
  • Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
  • Highly detail oriented and organized with ability to effectively prioritize and multi-task with a focus on customer engagement and retention
  • Proficiency with MS365
  • Proficiency with Generative AI efficiency tools
  • High energy and positive ‘can do’ attitude
  • Ability to work autonomously and be self-motivated
  • Exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken


Suggested Skills:

  • SQL
  • Data Analysis
  • Excel


Compensation:

  • $31.28 - $41.71


  • Chicago, United States Valuation Reporting Analyst Full time

    Seeking a Valuations Systems Platform Analyst/Administrator for a direct hire opportunity in Chicago. Based in Chicago, Illinois, the Valuation Reporting Analyst will serve as a key member of our Client’s Global Business Enablement team, with the primary role of supporting the technology underlying their proprietary valuation model. The Valuation Reporting...


  • Chicago, United States Marlee (Fingerprint For Success) Full time

    We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The F4S Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs Provide optional support and resources for job seekers in...


  • Chicago, United States PatientIQ Full time

    Job DescriptionJob DescriptionThe PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow...


  • Chicago, Illinois, United States Wolters Kluwer Full time

    CE's mission is to improve care worldwide. To achieve this vision CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. We are searching for a Customer Success Specialist...


  • Chicago, Illinois, United States CADDi Full time

    About Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a...


  • Chicago, United States CADDi Full time

    Job DescriptionJob DescriptionAbout Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with...


  • Chicago, United States AssetWatch, Inc. Full time

    Job DescriptionJob DescriptionAssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders...

  • Customer Success

    7 days ago


    Chicago, United States Front Full time

    We’re looking for an Onboarding Manager to join our world-class Onboarding Team within the Success Services organization. As an Onboarding Manager, you will work with customers to ensure they are successful with our product by implementing optimal workflows, providing proactive project management and guiding customers through change management throughout...


  • Chicago, United States Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Chicago, United States AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...


  • Chicago, United States Sensos Full time

    About Us: Sensos is a fast-growing startup moving supply chain management from reactive to proactive. Our solution is based on a cutting-edge SaaS supply chain control tower, known as "Sync," which seamlessly integrates with our disposable cellular labels. This powerful combination offers a unified, real-time view of any shipments and inventory, all in one...


  • Chicago, United States Zego - PayLease, LLC Full time

    The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas o Customer, Advocate, Client, Retail, Property Management, Business


  • Chicago, United States Kellanova Company Full time

    As a Senior Customer Analyst on the West Regional Grocery sales team, you will unleash your passion for reporting and analytics to uncover unique trends and insights. This role can be located anywhere in the United States, preferably in Central, Moun Analyst, Senior, Customer, Business, Sales, Manufacturing, Technology


  • Chicago, United States Intelliswift Software Inc Full time

    Title - Senior Customer Success Manager Location - Remote Pay rate - $54.37 per hour on W2 Duration - 3 Months We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers....


  • Chicago, United States Darwin AI Full time

    Company Overview Darwin (darwinsoftware.io) is using best in class technology to help advertisers gain a competitive edge with creative analytics. By understanding what is working in your ads (which background colors, phrases, and elements), advertisers can be more data driven about their creative testing. Darwin is at the forefront of an emerging technology...


  • Chicago, Illinois, United States CADDi Full time

    About Us: At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for...


  • Chicago, United States Darwin AI Full time

    Company Overview Darwin ( darwinsoftware.io ) is using best in class technology to help advertisers gain a competitive edge with creative analytics. By understanding what is working in your ads (which background colors, phrases, and elements), advertisers can be more data driven about their creative testing. Darwin is at the forefront of an emerging...


  • Chicago, United States Tempus Full time

    Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...


  • Chicago, United States InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...


  • Chicago, United States InRule Technology Full time

    Job Description Job Description At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive...