Customer Success Representative

4 weeks ago


Chicago, United States Tempus Full time
Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Customer Success Billing Representative to join our team. ((Remote Friendly)) Work 11 am - 7 pm CST

Responsibilities
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks
  • Work cross-functionally (e.g., Customer Success, Reimbursement, Sales) to ensure we meet/exceed company goals
  • Answer all patient calls and email inquiries to learn about and address their needs, complaints, or other issues related to insurance billing.
  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring they feel supported and valued.
  • Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
  • Understand and strive to meet or exceed call metrics while providing excellent consistent customer service
Qualifications
  • Ability to communicate effectively with patients by telephone and email
  • Results oriented, highly energetic, dynamic individual with hands-on mentality
  • Proven ability to learn new skills quickly and adapt to new processes smoothly
  • Excellent customer service skills and ability to connect with healthcare professionals across a variety of roles (physicians, care team members, patients, etc.)
  • Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Prior experience working credit balances
  • Highly analytical and detail-oriented
  • Demonstrate Tempus' Values by acting with integrity, respect, and trust
Required Education & Experience
  • Bachelor's Degree or Associate's Degree or 2+ years healthcare revenue cycle / billing operations
  • Bilingual strongly preferred (Spanish)
  • Familiar with laboratory billing, EDI enrollment, payer portals, Quadax a plus
  • Experience with Microsoft Office (e.g. Excel, Word) and Google Suite (e.g. Sheets, Docs)
  • Salesforce experience a plus
  • Experience working with virtual teams a plus
#LI-SW1
#LI-REMOTE

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Chicago, United States Stellar Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Success Representative to join our team in our Chicago, IL office. You will be responsible for driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality...


  • Chicago, United States Stellar Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Success Representative to join our team in our Chicago, IL office. You will be responsible for driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality...


  • Chicago, United States HALO Branded Solutions Full time

    Our mission at Halo is to move science forward. One of Fast Company's 2021 "World Changing Ideas," Halo's platform connects scientists directly with companies to bring new innovations to the world. We work with the R&D teams at some of the most iconic companies – including PepsiCo, Bayer, Eli Lilly and P&G – on topics ranging from sustainability to human...


  • Chicago, United States SEARCH Group Partners Full time

    SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Here are a few things you'll likely find yourself doing in this role... Identify and target potential strategic Customers, including Franchisee...


  • Chicago, United States Cleo Full time

    **Customer Success Manager** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting...


  • Chicago, United States Cleo (US) Full time

    Job Description Job Description Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows....


  • Chicago, Illinois, United States AvePoint Full time

    About AvePoint: Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint's global channel partner program includes over 3,500 managed service...


  • Chicago, Illinois, United States Avaya Full time

    About AvayaBusinesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business...


  • Chicago, United States SADA Full time

    Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a...


  • Chicago, United States Cleo (US) Full time

    Job DescriptionJob DescriptionCleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical...


  • Chicago, United States Cleo (US) Full time

    Job DescriptionJob DescriptionCleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical...


  • Chicago, United States SPINS Full time

    Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility,...


  • Chicago, Illinois, United States SPINS Full time

    Who We AreFor over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility,...


  • Chicago, United States SPINS Full time

    Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility,...

  • Expression of Interest

    15 hours ago


    Chicago, United States Marlee (Fingerprint for Success) Full time

    Job DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...


  • Chicago, United States Tempus Full time

    **Passionate about precision medicine and advancing the healthcare industry?** Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing...


  • Chicago, United States Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...


  • Chicago, Illinois, United States Lumen Full time

    About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...


  • Chicago, Illinois, United States Lumen Full time

    About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...


  • Chicago, Illinois, United States OpenX Technologies Full time

    OpenX is seeking a Director of Customer Success Engineering with significant technical and customer-facing experience in the programmatic ecosystem to join our Publisher Development organization. This executive will manage OpenX's Solutions Architect and Support Engineering teams while representing OpenX to leading publishers and other supply partners. The...