Customer Success specialist

3 weeks ago


Chicago, United States Sensos Full time

About Us: Sensos is a fast-growing startup moving supply chain management from reactive to proactive. Our solution is based on a cutting-edge SaaS supply chain control tower, known as "Sync," which seamlessly integrates with our disposable cellular labels. This powerful combination offers a unified, real-time view of any shipments and inventory, all in one intuitive interface.

We are currently seeking a highly motivated and results-driven Customer Success Manager to join our team in the United States. As a Customer Success Manager at Sensos, your role will be critical in ensuring the satisfaction and success of our valued customers. This position requires an understanding of the needs of our customers, providing technical guidance on the utilization of our unique solutions (Label+SAAS). In addition, fostering long-term relationships with customers and global cross-functional teams. As an employee in our dynamic and collaborative work environment, you will have opportunities for career growth and personal development.

Rolls &Responsibilities:

Customer Onboarding (Pre-sell):

Account Management (Post-Sell):

Monitor customer accounts and proactively address any issues or concerns to enhance overall satisfaction.

Product Education and Upsell:

Stay informed about the latest updates, features, and enhancements to our Sensos solutions.

Provide ongoing product education and training to customers, ensuring they maximize the value of their investment.

Communicate customer insights to the product development team for continuous improvement.

Renewal Management:

Work closely with sales, product development, and support teams to ensure a seamless customer experience.

Qualifications:

Bachelor's degree in Business, Logistics, or a related field.

Proven experience in customer success, account management, or a related role (3+ Years).

Previous experience with SaaS solutions and/or IoT devices with the ability to articulate technical concepts to non-technical audiences.

Previous experience with logistics & supply chain - advantage

Understanding of cellular communication advantage

Excellent communication, presentation, and interpersonal skills.

Strong problem-solving and negotiation abilities.

Ability to prioritize and manage multiple tasks efficiently.

General:

Full time position, 100% remote

Region: preferred to be in Chicago time zone or Boston area

Include traveling to the customer's site from time to time as needed (10%).

To learn more about us and our position, send your CV to : jobs@sensos.io



  • Chicago, United States Nexxen Full time

    **Who is Nexxen (formerly Amobee, Tremor Video and Unruly)?** One platform. Endless opportunities. In an ecosystem where everyone's trying to get closer - buyers to sellers, platforms to clients, brands to consumers - Nexxen bridges new opportunities in ways that others cannot. Data, service, and planning capabilities are our superpowers, enabling our...


  • Chicago, United States InRule Technology Full time

    Job Description Job Description At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive...


  • Chicago, United States InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...


  • Chicago, United States UPshow Full time

    About the role: The Customer Success Specialist (CSS) is part of the UPshow Customer Success team and manages UPshow’s SMB customers and supports its enterprise-class (large) customer base. The objective of this role is to: (1) drive adoption of the platform across the customer base; (2) coordinate and execute all aspects of Managed Services for customers;...


  • Chicago, United States UPshow Full time

    About the role: The Customer Success Specialist (CSS) is part of the UPshow Customer Success team and manages UPshow's SMB customers and supports its enterprise-class (large) customer base. The objective of this role is to: (1) drive adoption of the platform across the customer base; (2) coordinate and execute all aspects of Managed Services for customers;...


  • Chicago, United States InRule Technology Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...


  • Chicago, United States InRule Technology, Inc. Full time

    Job DescriptionJob DescriptionAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive...


  • Chicago, United States Vail Systems Full time

    Who You Are Prosodica is seeking a Business Analyst in a customer support role to aid in our development of successful client relationships. As a Business Analyst / Customer Support Specialist, you will be the primary point of contact for one or many of our valued clients. Your daily objective is to help our clients realize maximum value from their Prosodica...


  • Chicago, United States Prosodica Full time

    Who You AreProsodica is seeking a Business Analyst in a customer support role to aid in our development of successful client relationships. As a Business Analyst / Customer Support Specialist, you will be the primary point of contact for one or many of our valued clients. Your daily objective is to help our clients realize maximum value from their Prosodica...


  • Chicago, United States Vail Systems Full time

    Who You Are Prosodica is seeking a Business Analyst in a customer support role to aid in our development of successful client relationships. As a Business Analyst / Customer Support Specialist, you will be the primary point of contact for one or many of our valued clients. Your daily objective is to help our clients realize maximum value from their Prosodica...


  • Chicago, United States beBee S US Full time

    Who You Are Prosodica is seeking a Business Analyst in a customer support role to aid in our development of successful client relationships. As a Business Analyst / Customer Support Specialist, you will be the primary point of contact for one or many of our valued clients. Your daily objective is to help our clients realize maximum value from their Prosodica...


  • Chicago, United States HALO Branded Solutions Full time

    Halo is looking for a seasoned Head of Customer Success to lead and expand our Customer Success team. This 'player/coach' role is pivotal for our company, as you will be directly responsible for ensuring our customers, who are R&D and innovation executives at global companies, derive maximum value from our platform. Your mission will be to foster long-term,...


  • Chicago, United States HALO Branded Solutions Full time

    Halo is looking for a seasoned Head of Customer Success to lead and expand our Customer Success team. This "player/coach" role is pivotal for our company, as you will be directly responsible for ensuring our customers, who are R&D and innovation executives at global companies, derive maximum value from our platform. Your mission will be to foster long-term,...


  • Chicago, United States Les Mills Full time

    Purpose and passion: it’s a potent combination, when applied in a company that empowers you to be your best, can create true greatness. At Les Mills, unlocking and amplifying that inner drive to achieve goals - or smash them – is something we’re not shy to say we’re great at. We do it for millions of people around the globe each week by delivering...


  • Chicago, United States Upshow Media Full time

    At UPshow, we choose candidates based on the right skills, a positive attitude and alignment with our UPshow Manifesto. Keep reading to learn why you should consider joining our team.UPshow Current Job Openings The UPshow Manifesto The UPshow Manifesto is our true guiding light and how we measure success from how we interact with each other and our clients...


  • Chicago, United States Vorne Industries Full time

    Job Description Job Description Summary Are you outgoing, friendly, and a good listener? Do you enjoy mentoring and teaching? Do you get satisfaction from helping others and solving complex problems? Our XL Productivity Appliance is transforming the world of manufacturing and selling at a record pace. It is an IIoT (Industrial Internet of Things) device that...


  • Chicago, United States InRule Technology, Inc. Full time

    Job DescriptionJob DescriptionAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive...


  • Chicago, United States InRule Technology, Inc. Full time

    Job DescriptionJob DescriptionAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive...


  • Chicago, United States Intelliswift Software Inc Full time

    Customer Success Manager $54.37 per hour on W2 Duration - 7 Months Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new ideas can come...


  • Chicago, United States Intelliswift Full time

    Job ID: 24-02720 Customer Success Manager $54.37 per hour on W2 Duration - 7 Months Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new...