Manager of Customer Success

3 weeks ago


Chicago, United States CADDi Full time
Job DescriptionJob Description

About Us:

At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a more efficient and innovative manufacturing future.

Tech Crunch: CADDi raises $89 million in Series C.

Job Description:

We are seeking a dynamic and results-driven Manager of Customer Success , to join our team and champion the success of our customers. They will work closely with the sales and marketing teams in defining and executing strategies to improve the experience of our customers and expand our market presence in the US market. If you're a strategic thinker with a passion for customer success and are excited to be part of a growing startup, we want you on our team.

JOB RESPONSIBILITIES

    • Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our products/services.
    • Account Management: Develop and nurture strong relationships with key clients, serving as their primary point of contact and advocate within the company.
    • Customer Engagement: Proactively engage with clients to understand their evolving needs, identify opportunities for growth, and ensure overall satisfaction.
    • Issue Resolution: Collaborate with cross-functional teams to address customer concerns, troubleshoot issues, and implement effective solutions.
    • Strategic Planning: Work closely with clients to develop and execute strategic plans that align with their business goals and maximize the value of our offerings.
    • Renewals and Upsells: Drive customer retention through successful contract renewals and identify opportunities for upselling additional products or services.
    • Feedback Collection: Systematically gather customer feedback and insights to provide valuable input for product development and improvement.
    • Reporting and Analysis: Generate and analyze customer success metrics, providing regular reports to internal stakeholders and identifying areas for improvement.

Requirements

Ideal Candidate:

With these responsibilities in mind, our “Ideal Candidate” should possess the following attributes:

  • Proven experience as a Manager of Customer Success or in a similar customer-facing preferably in a technology environment.
  • Strong understanding of ABM strategies and experience in B2B sales.
  • Excellent analytical, organizational, and leadership skills.
  • Proficiency in CRM and sales engagement tools such as Outreach
  • Strategic mindset and the ability to adapt to evolving market conditions..
  • Strong communication skills and negotiation skills with ability to work effectively with all levels of staff in a collaborative team environment.
  • A keen intellect, capable of advanced analytical and critical thinking, able to solve problems, and drive complex decision making.
  • Person who is willing to get their hands dirty, take ownership to deliver results, do whatever it takes no matter how strategic or operational that work is.
  • In-depth knowledge of sales strategies, marketing, and customer acquisition.

As the Manager of Customer Success of our fast-growing startup, you will have a significant impact on our company's success and growth trajectory. If you are a strategic thinker, thrive on building relationships, and are passionate about ensuring customer success, we invite you to apply for the position of Manager of Customer Success at CADDi

How to Apply:

Interested candidates should submit their resume, along with a cover letter outlining their relevant experience and vision for CADDi.

CADDi is an equal opportunity employer and values diversity in our workforce.

Benefits

  • Health Insurance
  • 401k
  • Stock Options
  • Parental Leave
  • Annual Leave
  • Referral Bonuses
  • Commuter Benefits


  • Chicago, Illinois, United States CADDi Full time

    About Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a...


  • Chicago, United States Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Chicago, United States AssetWatch, Inc. Full time

    Job DescriptionJob DescriptionAssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders...


  • Chicago, United States Marlee (Fingerprint For Success) Full time

    We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The F4S Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs Provide optional support and resources for job seekers in...


  • Chicago, Illinois, United States CADDi Full time

    About Us: At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for...


  • Chicago, United States Intelliswift Software Inc Full time

    Title - Senior Customer Success Manager Location - Remote Pay rate - $54.37 per hour on W2 Duration - 3 Months We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers....


  • Chicago, United States Charger Logistics Full time

    Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to...


  • Chicago, United States Articulate Full time

    Articulate is looking for an Enterprise Customer Success Manager to join our amazing team! Our Enterprise Customer Success Managers (ENT CSMs) work with our largest customers to ensure they get maximum value from their investment in Articulate products. The ENT CSM will own a book of accounts within our Enterprise market segment and build & expand...


  • Chicago, United States BenchPrep Full time

    Job DescriptionJob DescriptionAbout Us: We deliver the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our cloud-based learning platform helps training organizations, associations and the extended enterprise deliver a highly engaging and effective learning experience for...

  • Customer Success

    7 days ago


    Chicago, United States Front Full time

    We’re looking for an Onboarding Manager to join our world-class Onboarding Team within the Success Services organization. As an Onboarding Manager, you will work with customers to ensure they are successful with our product by implementing optimal workflows, providing proactive project management and guiding customers through change management throughout...


  • Chicago, United States PatientIQ Full time

    Job DescriptionJob DescriptionThe PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow...


  • Chicago, United States Sensos Full time

    About Us: Sensos is a fast-growing startup moving supply chain management from reactive to proactive. Our solution is based on a cutting-edge SaaS supply chain control tower, known as "Sync," which seamlessly integrates with our disposable cellular labels. This powerful combination offers a unified, real-time view of any shipments and inventory, all in one...


  • Chicago, Illinois, United States Wolters Kluwer Full time

    CE's mission is to improve care worldwide. To achieve this vision CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. We are searching for a Customer Success Specialist...


  • Chicago, United States Zego - PayLease, LLC Full time

    The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas o Customer, Advocate, Client, Retail, Property Management, Business


  • Chicago, United States Talent_grids Full time

    CUSTOMER SUCCESS MANAGER LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume...


  • Chicago, United States Darwin AI Full time

    Company Overview Darwin (darwinsoftware.io) is using best in class technology to help advertisers gain a competitive edge with creative analytics. By understanding what is working in your ads (which background colors, phrases, and elements), advertisers can be more data driven about their creative testing. Darwin is at the forefront of an emerging technology...


  • Chicago, United States Darwin AI Full time

    Company Overview Darwin ( darwinsoftware.io ) is using best in class technology to help advertisers gain a competitive edge with creative analytics. By understanding what is working in your ads (which background colors, phrases, and elements), advertisers can be more data driven about their creative testing. Darwin is at the forefront of an emerging...


  • Chicago, United States InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...


  • Chicago, United States InRule Technology Full time

    Job Description Job Description At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive...


  • Chicago, United States InRule Technology, Inc. Full time

    Job DescriptionJob DescriptionAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive...