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Enrollment Call Center Representative

3 months ago

Dallas, United States CornerStone Staffing Full time

CornerStone Staffing is recruiting for Call Center Professionals for a Fortune 500 Company in the North Dallas area Our client provides business insurance, employee health and benefits, retirement, and private client insurance solutions across North America. Apply now for this exciting opportunity

Job Title: Open Enrollment Call Center Representative

Schedule: Mon-Fri between 8am and 6pm *HYBRID AFTER 2 WEEKS OF ONSITE TRAINING*

Start Date: September 23rd

End Date: December 31st

Pay: $20/hr English Speakers

$22/hr for Spanish bilingual

Location : Dallas, TX 75231

Responsibilities:

  • Handle inbound calls/emails from customers who need assistance with troubleshooting benefits issues

  • Gather detailed information regarding claim and service issues while documenting in client portal

  • Partner with internal team members to ensure all requests are handled appropriately and timely

  • Follow up with insurance carriers to help assist customers with claim issues

  • Will take a lot of zoom meetings during the work day, must be camera ready\professional at all times.

Requirements:

  • 2+ years recent call center experience, benefits service center experience is highly preferred

  • College degree is preferred

  • Excellent customer service skills

  • Ability to multi-task and prioritize work

  • MS Word, Excel and Outlook proficiency

  • Spanish-English bilingual is a plus

Application Process Includes:

  • Skills Assessment

  • Drug testing

  • Background check

To Apply for this Job:

Click the Apply Online button, then:

  1. If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

2. If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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