Call Center Representative

2 months ago

Dallas, United States Fresh Form Draft Full time
Call Center Representative

Department: Initial Communications

Employment Type: Full Time

Location: Dallas, TX

Compensation: $18.50 - $28.00 / hour

Description

Welcome to Initial Communications, the marketing company that's all about making your business shine We're a team of energetic and creative professionals who are passionate about helping our clients succeed.

Job Description: As a Call Center Representative at Initial Communications, you will be the first point of contact for our clients' customers, providing exceptional customer service and support. You will play a crucial role in representing our clients' brands and ensuring positive customer experiences through inbound and outbound calls.

Salary range: $18.50 - $28.00 per hour
Job: Full time
On site job

Key Responsibilities

  • Customer Support: Handle inbound calls from customers regarding inquiries, orders, complaints, and product or service information. Provide accurate and timely assistance to resolve issues and answer questions.
  • Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, and gather feedback. Maintain a professional and courteous demeanor at all times.
  • Sales Support: Assist customers with product or service recommendations, upselling, and cross-selling opportunities as appropriate. Meet or exceed sales targets and performance metrics.
  • Adherence to Policies and Procedures: Follow company policies, procedures, and scripts while interacting with customers. Maintain compliance with regulatory requirements and quality standards.
Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written, with a clear and professional phone manner.
  • Strong problem-solving abilities and the ability to remain calm and composed under pressure.
  • Proficiency in basic computer applications and familiarity with CRM software or call center systems is desirable.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Benefits
  • Health insurance coverage
  • Retirement savings plan (401k)
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work arrangements


Join our team and be part of a collaborative and innovative work environment where your creativity and expertise are valued and rewarded.

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