Technical Support Specialist
Found in: Appcast US C2 - 2 weeks ago
MUST be local to Phoenix, Arizona. You will not be considered if not.
Must Haves:
- 1+ years experience in a technical support role
- Past experience troubleshooting software, hardware, web-based solutions, or e-commerce platforms
- Experience working through a ticketing system
- Sharp personality and desire to grow with the company
- Proficient with Windows OS, mobile devices, and cloud-based solutions
Plusses:
- Bachelors Degree
- Experience with: Salesforce, MS Dynamics, JIRA, InContact, and RingCentral
- Bilingual
- Network/Telecomm Certifications
- System Admin Certifications
Overview:
A leading company in the Public Safety space is seeking a high-energy, Technical Support Specialist to join their team. In this role, you’ll be helping their customers identify and solve problems via multiple communication channels (phone, email, and chat). This is a customer-focused role that allows you to be the face of the company for many law enforcement officers around the country. The troubleshooting can range from complex and new issues to a simple change of access privileges.
Day to Day:
- Troubleshoot and resolve technical issues related to Hardware and Software products
- Understand and maintain subject matter expertise of products, solutions, and policies.
- Assist customers utilizing problem-solving skills and customer empathy.
- Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
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