Technical Support Specialist

Found in: Appcast US C2 - 2 weeks ago


Phoenix, United States Insight Global Full time

MUST be local to Phoenix, Arizona. You will not be considered if not.


Must Haves:

  • 1+ years experience in a technical support role
  • Past experience troubleshooting software, hardware, web-based solutions, or e-commerce platforms
  • Experience working through a ticketing system
  • Sharp personality and desire to grow with the company
  • Proficient with Windows OS, mobile devices, and cloud-based solutions


Plusses:

  • Bachelors Degree
  • Experience with: Salesforce, MS Dynamics, JIRA, InContact, and RingCentral
  • Bilingual
  • Network/Telecomm Certifications
  • System Admin Certifications



Overview:

A leading company in the Public Safety space is seeking a high-energy, Technical Support Specialist to join their team. In this role, you’ll be helping their customers identify and solve problems via multiple communication channels (phone, email, and chat). This is a customer-focused role that allows you to be the face of the company for many law enforcement officers around the country. The troubleshooting can range from complex and new issues to a simple change of access privileges.


Day to Day:

  • Troubleshoot and resolve technical issues related to Hardware and Software products
  • Understand and maintain subject matter expertise of products, solutions, and policies.
  • Assist customers utilizing problem-solving skills and customer empathy.
  • Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

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