Client Support Specialist
4 weeks ago
We are hiring for a skilled Client Support Specialist. We are looking for a candidate who is a customer service professional and preferably has call center experience. You will be an initial contact for inbound client requests and will log, document, and notate client conversations/issues. Must have the ability to multitask in a fast-paced environment, have a focused attention to detail and a minimum of an associates degree.
Position Details:
- Full time, contract
- M-F schedule
- Responsible for accurate and timely resolution of client concerns and issues
- Provides quality customer service and real-time technical support to clients
- Uses multiple computer software packages to answer and complete client requests
- Prioritizes client and management issues to resolve time-sensitive issues
- Logs and document client information in a timely manner
- Follows up on unresolved issues to ensure accuracy and resolutions
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