NOC Technical Support Specialist

4 weeks ago


Phoenix, United States Progilisys Solutions Full time
Job DescriptionJob Description

We have partnered with our AZ-based client in their search for a Technical Support Specialist in their Network Operations Center (NOC) to join their team. The IT Operations Center is primarily responsible for providing 24x7x365 monitoring of alerts for internal and client systems and network environments

Job Type: FTE Direct Hire
Shift: Evening Shift (Monday – Friday 10pm – 6am)
Work Location: Hybrid Remote/Office, Phoenix, AZ

Responsibilities

  • Systems & Networking monitoring and alerting
  • Utilize monitoring applications to proactively identify issues and areas for improved performance
  • Complete systems installations and upgrades
  • Oversee data storage and retrieval systems
  • Provide desktop support for employees and clients
  • Level I and II troubleshooting of systems, network, and security issues
  • Provide detailed notes in ServiceNow to track incoming calls and troubleshooting efforts
  • Incident management & escalation
  • Perform OS installation and patching
  • Asset tracking and management
  • Active Directory administration
  • Prepare and update instructions to assist IT specialists with maintaining the daily routine and operations of the computer system or network
  • Other duties as assigned

Skills and Experience

  • Bachelor's degree in Computer Science, or related field; or equivalent background and experience
  • Experience in automating Windows desktop/laptop builds, network, server and troubleshooting in Windows and Windows Server
  • Fundamental knowledge of UNIX servers, web scripting languages, network technologies, network devices and tools
  • Proficiency in troubleshooting PC, peripherals, software upgrades, and IT Administration
  • ITIL Foundation Certification preferred
  • Professional network and other computer certifications, such as A+ and MSCE preferred
Company DescriptionProgilisys Solutions, LLC specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer’s strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer’s business and technology objectives.Company DescriptionProgilisys Solutions, LLC specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer’s strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer’s business and technology objectives.

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