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Dispatch Service Coordinator

1 month ago

Wichita, United States P1 Service, LLC. Full time

P1 Service, LLC., is seeking an Dispatch Service Coordinator based in our Wichita, KS office.

Join our P1 Team

P1 Service, LLC provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.

P1 Service, LLC. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. 

We offer a competitive compensation package.

Responsibilities and Duties

  • Receive service calls from internal and external customers.  Enter call information into Service Scheduling software.
  • Schedule service and emergency calls and dispatch assigned technicians.
  • Ensure schedule is up to date for all service technicians. Work with other Service Coordinators to maximize productivity and profitability of technicians.
  • Address customer issues relating to assigned technicians and accounts within your realm of authority .
  • Review readings from tasking as they are received in and make changes or additions such as serial numbers, belt sizes and quantities, and filter sizes and quantities.
  • Check hours for assigned technicians payroll and confirm hours with technicians before payroll is run each week.
  • Issue purchase orders as needed.
  • Issue new call service job numbers as needed.
  • Answer service lines and other phones as needed..
  • Back-up other Service Coordinators.
  • Compose memos for field service techs as required.
  • Assist with report gathering, and departmental data entry as required.
  • Discuss scheduling/manpower issues informally on a daily basis and formally once a week to insure maximum productivity, profitability and customer service.
  • Must be able to effectively communicate with office and field staff.

Qualifications and Skills

The work schedule for this position has some flexibility, generally 8:00am – 5:00pm, Monday thru Friday.

  • Minimum of 2 years of work experience in operations dispatching or a similar administrative support position that has significant phone interaction with both technicians and customers.
  • Preferred - 3 years of work experience in a mechanical service related industry (HVAC, Plumbing, Refrigeration).
  • Education: High School Diploma or GED equivalent required. Associates degree preferred but not required.
  • Accurate typing skills.
  • Proficient in using computer applications, specifically Microsoft Office products (Word/Excel/ Windows/Outlook).  Must be willing to learn new software applications.
  • Able to work independently and maintain confidentiality.
  • Excellent oral and written communication.
  • Excellent organizational skills and detail oriented.
  • Excellent customer service.
  • Good reasoning ability and be able to quickly problem solve and resolve issues.
  • Able to satisfactorily pass a criminal background check and drug screen.