Inside Sales Team Lead/ Order Entry Specialist

2 weeks ago

Melville, United States Infojini Inc Full time

Title: Inside Sales Team Lead

Duration: 02-03 months Contract with the possibility of an Extension

Shift timing: Mon to Fri - 8:30 Am to 5:30 Pm

Must Have:

  • Customer Service Operations
  • Order Entry
  • SAP, Excel, and Microsoft Suite
Nice To Have:
  • Ability to multi-task, prioritization and EDI

The max pay rate is $25, looking to bring someone one ASAP, could be longer than 60 days. Must be onsite and must have SAP and order entry experience

Position Overview:

With minimal supervision, you will support and assist the supervisor by providing leadership, training, and coaching to the unit. You will serve as the subject matter expert, providing analytical support to determine business processes. Your role involves coordinating and managing the workload of the team, conducting various types of analyses, providing training and coaching to new team members, and acting as a liaison for urgent or escalated issues.

Key Responsibilities:

  • Leadership and Training:

    • Provide leadership, training, and coaching to team members.
    • Represent the department on corporate and divisional projects as needed, communicating impacts and working with management to develop solutions.
    • Provide training and coaching on processes, procedures, and system tools to new team members.

  • Workload Management:

    • Coordinate and manage the team's workload by evaluating tasks, assigning and distributing projects, and determining and monitoring deadlines to meet performance standards.
    • Assist supervisors with special projects to support organizational and departmental objectives.

  • Analytical Support:

    • Conduct various types of analyses, including data, feasibility, impact, technical, and workflow/processes, to support business decision-making.
    • Conduct internal and external research to gather data and accomplish objectives.

  • Issue Resolution:

    • Act as the first contact for urgent or escalated issues raised by clients, brokers, and the sales team.
    • Identify resources for resolving escalated issues and delegate or handle responses to ensure the highest level of customer satisfaction.

  • Performance Monitoring:

    • Inform supervisors of trends in staff performance identified through observation and feedback.
    • Monitor the phone system to ensure appropriate phone coverage at all times and provide input to supervisors for developing the phone coverage schedule.
Qualifications:

  • Experience:

    • Two to four years of customer service or administrative support experience.
    • Experience managing a heavy workload.

  • Technical Skills:

    • Proficient in a Windows environment with word processing, spreadsheet applications, and data entry.
    • Ability to type 35 wpm.

  • Soft Skills:

    • Excellent communication and interpersonal skills to effectively communicate plan and installation information.
    • Solution-oriented approach to work.
    • Demonstrated ability to identify and resolve moderately complex problems.
    • Must be flexible and adaptable.
    • Ability to stay focused and productive during times of ambiguity.
    • Ability to provide effective feedback for process improvement.

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