Director of Operations

4 weeks ago


Baltimore, United States Executive Recruiting Group Full time

We re seeking a Director of Operations to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.


Responsibilities:

  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Supervise staff from different departments and provide constructive feedback
  • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
  • Manage procurement processes and coordinate material and resources allocation
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations
  • Analyzing company processes and procedures.
  • Developing process enhancement strategies.
  • Investigating shortfalls, issues, and complaints in current business processes.
  • Establishing norms and standards of company performance.
  • Monitoring staff performance and organizational processes.
  • Collaborating with other stakeholders to enhance productivity and staff satisfaction.
  • Communicating ideas and opinions to other members of management.
  • Managing staff and teams of various sizes.
  • Training, mentoring, and guiding team members in new processes.


Requirements:

  • Bachelor's degree in business administration or relevant field; Master's a plus
  • Proven experience as Director of Operations or equivalent position in a production/manufacturing environment.
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office and various business software (e.g. ERP, CRM)



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