Director of Operations

3 weeks ago


Baltimore, United States Executive Recruiting Group Full time

We re seeking a

Director of Operations

to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Responsibilities: Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements Manage procurement processes and coordinate material and resources allocation Oversee customer support processes and organize them to enhance customer satisfaction Review financial information and adjust operational budgets to promote profitability Revise and/or formulate policies and promote their implementation Manage relationships/agreements with external partners/vendors Evaluate overall performance by gathering, analyzing and interpreting data and metrics Ensure that the company runs with legality and conformity to established regulations Analyzing company processes and procedures. Developing process enhancement strategies. Investigating shortfalls, issues, and complaints in current business processes. Establishing norms and standards of company performance. Monitoring staff performance and organizational processes. Collaborating with other stakeholders to enhance productivity and staff satisfaction. Communicating ideas and opinions to other members of management. Managing staff and teams of various sizes. Training, mentoring, and guiding team members in new processes.

Requirements: Bachelor's degree in business administration or relevant field; Master's a plus Proven experience as

Director of Operations

or equivalent position in a production/manufacturing environment. Excellent organizational and leadership abilities Outstanding communication and people skills In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.) Working knowledge of data analysis and performance/operation metrics Familiarity with MS Office and various business software (e.g. ERP, CRM)

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