Order Management Coordinator

4 weeks ago

Dallas, United States Nesco Resource Full time



GENERAL DESCRIPTION:

  • The Order Management Coordinator is the point of contact for all product related communications to and from all US based Vendors/Clients, and is responsible for the successful management of customer orders from entry to receipt of product.
  • This position will work to obtain relevant information from Home Office, Supply Chain and Quality to constantly and effectively maintain on time order status and provide critical communications to all Clients.
  • The Order Management Coordinator will employ basic order management principles such as order entry and review, inventory management, import/export and strong cross-functional communication.
  • This will be an office/clerical position, the OMC will not be on the warehouse production floor on a regular basis.
ESSENTIAL DUTIES / RESPONSIBILITIES / FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Functions as subject matter expert in customer order management and fulfillment responsibilities to include order planning and import/export shipments.
  • Ensures that Monthly Master Orders for each country or market are collected, reviewed, approved, generated and processed properly.
  • Reviews orders to generate order acknowledgements back to the Clients.
  • Using data from IFS and FLPI, the OMC will compare order quantities to actual sales history, forecasts and on hand inventory to ensure order accuracy. They will collaborate with the demand analyst and the client manager to make sure forecasted demand looks correct and order accuracy is improving.
  • Provides planning information to Supply Chain to close the gap between order entry and the production schedule.
  • Facilitate regular review calls with regional Directors of Operations and Home Office Representatives to discuss open order status and recommend necessary changes.
  • Allocates product for shipment, builds containers in the system, provides shipping instructions to the shipping department and generates pick lists for the warehouse.
  • Generate and compile all shipping and export documentation. Maintains current revision of export documents work instructions.
  • Continually formulates, develops, implements and evaluates export processes to maintain compliance and efficiency. Identifies potential export compliance risks and notifies OMF Manager of those risks.
  • Processes "special circumstances shipments as needed including but not limited to: US Distribution Centers, Dot Com requests, Rally events, and priority air shipments.
  • Tracks shipments from and to destination.
  • New product communications: the OMC will communicate regularly with markets and clients to develop projections and advise new product availability.
  • Manages product life cycle and recommends changes to the Sales Part Cross-Reference.
  • Serves as liaison for regulatory communications to and from the clients as needed.
  • Complies with departmental SOP's and company policies and procedures.
  • Prepares all required documents using Word, Excel and e-mail.
  • Prepares all documents for foreign clients in English and save to required drive locations.
  • Attends requested meetings and conference calls as necessary.
  • Works efficiently to meet all deadlines and responds timely to all requests
SUPERVISORY RESPONSIBILITIES:
N/A
QUALIFICATIONS & SKILLS REQUIRED TO PERFORM JOB DUTIES:
  • Knowledge of basic office procedures and ability to operate office equipment including copy machine, fax, telephone, and PC.
  • Working knowledge of national and international import/export procedures including U.S. export and customs policies and export regulations.
  • Consistently friendly and helpful with excellent phone etiquette.
  • Proficient in MS Office programs including Word, Excel and IBM Notes
  • Able to read, write and speak English as all documents are prepared in English.
PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:
  • Lift up to 40 lbs.
  • Sit, stand, kneel, twist, turn and stoop.
  • Use keyboard, computer and calculator.
  • Reach forward and overhead as needed.
  • Stand/remain upright for up to 4 or more hours at a time.
  • Sit up to 4 or more hours at a time.
COMPETENCIES:
  • Adaptability
  • Collaboration skills
  • Customer/client focus
  • Flexibility
  • Interpersonal skills
  • Initiative
  • Organizational skills
  • Personal effectiveness/credibility
  • Problem solving/analysis
  • Stress management
  • Time management
  • Verbal expression
  • Written expression

COM168


Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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