Order Management Specialist

3 days ago


Dallas, Texas, United States PDQ STAFFING Full time
Job Summary

PDQ Staffing is seeking an experienced Order Management Coordinator to join our team. The ideal candidate will have a background in customer service, sales, and business analytics.

Key Responsibilities
  1. Manage customer orders and ensure timely fulfillment, including order planning and import/export shipments.
  2. Collect, review, and approve monthly master orders for each country or market.
  3. Generate order acknowledgements and collaborate with the demand analyst and country manager to ensure order accuracy.
  4. Use data from IFS and FLPI to compare order quantities to actual sales history, forecasts, and on-hand inventory.
  5. Provide planning information to Supply Chain to close the gap between order entry and production schedules.
  6. Facilitate regular review calls with regional directors and home office representatives to discuss open order status and recommend necessary changes.
  7. Allocate product for shipment, build containers, and provide shipping instructions to the shipping department.
  8. Generate and compile shipping and export documentation, maintaining current revisions of export documents and work instructions.
  9. Continually formulate, develop, and evaluate export processes to maintain compliance and efficiency.
  10. Process special circumstances shipments, including US distribution centers, dot com requests, rally events, and priority air shipments.
  11. Track shipments from AVOA to destination.
  12. Communicate regularly with markets and countries to develop projections and advise new product availability.
  13. Manage product life cycles and recommend changes to the Sales Part Cross-Reference.
  14. Serve as liaison for regulatory communications to and from countries as needed.
  15. Comply with departmental SOPs and company policies and procedures.
  16. Prepare all required documents using Word, Excel, and email.

PDQ Staffing is an Equal Opportunity Employer and does not discriminate on the basis of race, color, age, sex, religion, national origin, disability, marital status, or any other characteristic protected by federal, state, or local laws.



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